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Post by rapor-dkp king December 26th 2014, 5:06 pm

I'm having trouble with founder info
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Post by alexandria.golden.9 December 26th 2014, 7:26 pm

As am I, the previous Founder has changed the email to my own, but I cannot log into anything or see any founder tabs in the ACP,
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Post by Derri December 26th 2014, 7:37 pm

rapor-dkp king wrote:I'm having trouble with founder info

Can you elaborate on your troubles?

alexandria.golden.9 wrote:As am I, the previous Founder has changed the email to my own, but I cannot log into anything or see any founder tabs in the ACP,

The founder account and your account will be two different things e.g. the founder account will always be the first account created on the forums.

He needs to change his email via the utilities and then give you his password in order for you to become the founder.
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Post by alexandria.golden.9 December 26th 2014, 7:39 pm

They have changed the email and gave me a password but so far, I don't think that it has helped
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Post by Derri December 26th 2014, 7:45 pm

alexandria.golden.9 wrote:They have changed the email and gave me a password but so far, I don't think that it has helped

Can you send the following to me the email of the founder account via PM?

Thanks
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Post by alexandria.golden.9 December 26th 2014, 7:48 pm

Sent, thank you for your help
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Post by SLGray December 26th 2014, 8:33 pm

Are you in the advanced mode of the administration panel?


first post Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Post by _Twisted_Mods_ December 30th 2014, 10:31 am

you will need to translate all of that sorry but this is a English only forum if you cannot translate it the other support forums are on the right side of the site in the widget
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Post by brandon_g December 30th 2014, 3:03 pm

I do believe you need to change the password in the forum utilities as well, just because the founder changes his password on the FORUM it does not automatically reset the forum utilities password, you will need to change this password in case you ever run into troubles.

Happy New Year!
-Brandon


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In progress Founder login error

Post by vincent123 December 31st 2014, 11:23 pm

I have problem accessing founder tools to manage backups, I don't know why as I succesfully login everyday to my forums.
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Post by Ramdaman January 1st 2015, 3:37 pm

@Vincent123,

Please open a topic of your own so we can assist you. Thank you.
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Post by brandon_g January 10th 2015, 12:14 am

vincent123 wrote:I have problem accessing founder tools to manage backups, I don't know why as I succesfully login everyday to my forums.

You may yell at me for responding in this thread Rad but I am just trying to help. If you read my post above yours you would see I stated that the Utilities password is actually SPERATE from the founder password, if you change your password on the Founder account of your forum it does NOT Automatically change the utilities password. You must change that manually.


And please make a new topic instead of replying to me. Smile
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Post by Derri January 10th 2015, 6:11 am

Since this is to be handled via PM this topic will be locked.
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