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Problem with Domain Email Account

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Solved Problem with Domain Email Account

Post by DigiScrapCafe on January 11th 2015, 6:09 pm

Hi, I looked around, and the only subjects I saw close to this
are already closed (locked) so I had to post a new question.

I have the email that comes with the domain I purchased for my forum.
I have been trying to get in and it keeps saying login failed, so I tried to reset the
password in the back end, but I still get login failed. Then I tried making a second account with whole other details, and that said login failed.
Or, it just times out altogether.

I see nowhere on the emails page (http://webmail.MYFORMUM.com ) to ask for help, or send a password reminder, so I can not get in at all. I need to verify this address for a mail chimp campaign, and am stuck outside.

What do I do?

My forum ishttp://www.digiscrapcafe.net/portal
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Solved Re: Problem with Domain Email Account

Post by Derri on January 11th 2015, 6:17 pm

Hi,

So you went to MailBox Administration and then under Mailboxes list you went to 'create account'

You created an account with a password yes?


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Solved Re: Problem with Domain Email Account

Post by DigiScrapCafe on January 11th 2015, 6:19 pm

Yes Deri,
I went here:
Mailboxes

Mailbox administration
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Solved Re: Problem with Domain Email Account

Post by Derri on January 11th 2015, 6:26 pm

Can you provide a screenshot of your Mailbox area in the ACP so I can be sure of what you've done?



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When your topic has been solved, ensure you mark the topic solved
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Solved Re: Problem with Domain Email Account

Post by DigiScrapCafe on January 11th 2015, 6:29 pm

Here you go:

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Solved Re: Problem with Domain Email Account

Post by Derri on January 11th 2015, 7:34 pm

Thanks,

What to do is make sure you type out the entire email address e.g. Name@Domain Name.com

Then if that still doesn't work click Edit and then change the password.

Let's see if that works.


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public

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Solved Re: Problem with Domain Email Account

Post by DigiScrapCafe on January 11th 2015, 8:24 pm

@Derri wrote:Thanks,

What to do is make sure you type out the entire email address e.g. Name@Domain Name.com

Then if that still doesn't work click Edit and then change the password.

Let's see if that works.
That worked Derri, Thank you so much!
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Solved Re: Problem with Domain Email Account

Post by Derri on January 11th 2015, 8:32 pm

@DigiScrapCafe wrote:
@Derri wrote:Thanks,

What to do is make sure you type out the entire email address e.g. Name@Domain Name.com

Then if that still doesn't work click Edit and then change the password.

Let's see if that works.
That worked Derri, Thank you so much!

No problem, glad I could help Very Happy

Topic solved and archived


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When your topic has been solved, ensure you mark the topic solved
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