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Our new form when opening a topic

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Important Our new form when opening a topic

Post by Shadow on January 22nd 2015, 4:26 pm

Our new form when opening a topic

Dear members,

While creating a topic you will now have a new form to fill out that will help you give all the necessary information. This form will help Forumotion staff to have all information to provide you with the best support. It is not mandatory but it will make our work easier!



The more information we have, the faster you will get your answers Wink This form works perfectly on the French support. I would like to thank @Ange Tuteur for working very hard on this form and reshaping it for the English Support Forum.

Don't worry, it is very easy to use and you just have to follow and complete the requested fields!

Here you can find the general layout of the form




If you have any question feel free to ask

Best regards

Forumotion

This tutorial was written by Buttercup.
Form made by Ange Tuteur with the help of the French Support



No help without your forum url
No support via private message


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Important Re: Our new form when opening a topic

Post by Jadster on January 22nd 2015, 4:28 pm

Love this new addition to the forum! Will surely make support easier not only for the staff but the members as well Smile

Great work @Ange Tuteur, @Buttercup, and the Tech team!
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Important Re: Our new form when opening a topic

Post by Ikerepc on January 22nd 2015, 4:43 pm

I like this, Great work @Ange Tuteur and others Smile

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Important Re: Our new form when opening a topic

Post by YoshiGM on January 22nd 2015, 6:02 pm

Well done !

This will be very useful to all members. Congratulations Wink
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Important Re: Our new form when opening a topic

Post by Niko on January 22nd 2015, 6:06 pm

Congratulations @Ange Tuteur

Amazing work Mr. Green Lol
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Important Re: Our new form when opening a topic

Post by Luffy on January 22nd 2015, 8:22 pm

Excellent job @Ange Tuteur! Κeep it up! Wink ~1~





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Important Re: Our new form when opening a topic

Post by Ikerepc on January 22nd 2015, 8:32 pm

But it uses bold and color :o

Now staffs will have / haven't job to do. ( I mean warning about bold and color ) Wink

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Important Re: Our new form when opening a topic

Post by Luffy on January 22nd 2015, 8:33 pm

@Ikerepc wrote:But it uses bold and color :o

Now staffs will have / haven't job to do. ( I mean warning about bold and color ) Wink
Hello,

What the form uses by default yes. But don't overdo it! Wink





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Important Re: Our new form when opening a topic

Post by Ikerepc on January 22nd 2015, 8:36 pm

@Luffy wrote:
@Ikerepc wrote:But it uses bold and color :o

Now staffs will have / haven't job to do. ( I mean warning about bold and color ) Wink
Hello,

What the form uses by default yes. But don't overdo it! Wink

Haha, just kidding Smile

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Important Re: Our new form when opening a topic

Post by Ustanov on January 22nd 2015, 8:46 pm

Commendable work bye And why are the themes that stretched? So when the answer is a lot of window.

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Important Re: Our new form when opening a topic

Post by Mati on January 22nd 2015, 8:47 pm

Great job guys this will make it ease.
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Important Re: Our new form when opening a topic

Post by Ange Tuteur on January 23rd 2015, 12:39 pm

Thank you, and thank you for using the new form ! Wink
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Important Re: Our new form when opening a topic

Post by Michael_vx on January 23rd 2015, 7:16 pm

that is super cool
like all the time Ange came with something that make us all with white faces Very Happy
i like that new addon
ill try it at my next question when i get one Very Happy
thanks again
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Important Re: Our new form when opening a topic

Post by Malum on January 25th 2015, 5:28 pm

Thanks for posting! This sounds cool.
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Important Re: Our new form when opening a topic

Post by brandon_g on January 25th 2015, 10:00 pm

Looks great Ange.


Remember to mark your topic when a solution is found.
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Important Re: Our new form when opening a topic

Post by masesm on January 26th 2015, 7:15 am

Are you guys going to share the way you achieved this? I would love to have this integrated into my forum. That way I don't have to pay zendesk stacks of money to license me a support ticket software. Cheers for the feature though.
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Important Re: Our new form when opening a topic

Post by BelexClub33 on January 26th 2015, 6:51 pm

How to support Forum?

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Important Re: Our new form when opening a topic

Post by APE on January 26th 2015, 9:25 pm

@masesm wrote:Are you guys going to share the way you achieved this? I would love to have this integrated into my forum. That way I don't have to pay zendesk stacks of money to license me a support ticket software. Cheers for the feature though.
Sorry @masesm This system is only for the rights of FM right now.



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Important Re: Our new form when opening a topic

Post by Michael_vx on January 29th 2015, 12:16 am

@APE wrote:
@masesm wrote:Are you guys going to share the way you achieved this? I would love to have this integrated into my forum. That way I don't have to pay zendesk stacks of money to license me a support ticket software. Cheers for the feature though.
Sorry @masesm This system is only for the rights of FM right now.
@APE
i know this will be a weird question from but the Arabic support forum is not using this system Rolling Eyes
and im thinking to just if FM shared a something like this system but the whole project
i mean something with things looks like that new forum system
sorry for asking weird question
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Important Re: Our new form when opening a topic

Post by APE on January 29th 2015, 1:30 pm

This was made by the staff over @ the French support forum and it is not just some thing that is in the data centre we have picked to use it and change a thing or two with the help of @Ange Tuteur
it would have to be asked by the pro admin of each support forum then they will have to re-code it to there own language like we did here



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Important Re: Our new form when opening a topic

Post by Michael_vx on January 30th 2015, 3:00 am

i think i understand Smile
thanks a lot
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