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#1423 Un-readable Thread

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Pro Admin #1423 Un-readable Thread

Post by Guest on January 24th 2015, 6:43 pm

Technical Details

Forum version : Invision
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome, Safari
Screenshot of problem :
View image:

Who the problem concerns : All members
Forum link : http://xeno-underground.forumotion.com/

Description of problem

Xeno Underground is a forum that has just recently converted to Forumotion from a different hosting service. Since the change, however, there is a particular thread that cannot be viewed by anyone, including the founder and administrators.

All permissions for the category that this thread is in allow for everyone to read it and all other forums and threads in this category can be read by the members. It is just one, single thread, which is also a Global Announcement, that will not open to be viewed. How can I fix this?



Guest
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Pro Admin Re: #1423 Un-readable Thread

Post by Leviosa on January 26th 2015, 12:11 pm

Hello @Leah7

Could you please send me the link of the thread and name of the section? I'll have a look at the problem Smile

Thanks :rose:


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Pro Admin Re: #1423 Un-readable Thread

Post by Guest on January 26th 2015, 4:58 pm

Thank you!

It is in the "Announcements" section and the link to the thread is here:
http://xeno-underground.forumotion.com/t9-da-rules

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Pro Admin Re: #1423 Un-readable Thread

Post by Niko on January 26th 2015, 5:02 pm

Hello @Leah7

as it is a global announce yes, it is displayed in all the forums, but the moderation/replying/viewing permissions are the one related to his original section Wink

This could mean that the section where you have posted is set not to make posts being visible to all Perms
Just check it and tell me if it's for that :rose:

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Pro Admin Re: #1423 Un-readable Thread

Post by Guest on January 26th 2015, 5:10 pm

I have already sent a screenshot of the admin panel of the section where the thread is to show that the permissions allow it to be viewed.

Additionally, Admins should be able to see all threads on the entire forum, as that is how the permissions are set, and yet I cannot see this thread. (In fact, not even the founder can view it.)

Guest
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Pro Admin Re: #1423 Un-readable Thread

Post by Niko on January 26th 2015, 5:14 pm

oh, I understand Embarassed

so only Buttercup can help you,
sorry I tried :wouhou:

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Pro Admin Re: #1423 Un-readable Thread

Post by Guest on January 26th 2015, 5:15 pm

No problem, Niko! =) I do appreciate the assistance, regardless. Thank you!

Guest
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Pro Admin Re: #1423 Un-readable Thread

Post by Leviosa on January 27th 2015, 10:09 am

Hey @Leah7

Your forum made us crazy... Rolling Eyes There was a bug that we are not able to explain... The thread ID on the database was 0, that isn't possible! We just changed the 0 to 1, and we were able to access the topic! Very strange problem but it is solved Wink

If you've the problem once more (or see someone having the same problem) don't hesitate to send me a PM Wink

Thanks :rose:


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Pro Admin Re: #1423 Un-readable Thread

Post by Guest on January 27th 2015, 6:29 pm

Thank you so much, Buttercup! I really appreciate the help! <3

Solved!

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Pro Admin Re: #1423 Un-readable Thread

Post by APE on January 27th 2015, 6:39 pm

Topic solved and archived





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Pro Admin Re: #1423 Un-readable Thread

Post by Leviosa on March 2nd 2015, 9:53 am

Hello

I've re-sent a message to our technicians and open a new ticket.

Thanks for your patience :rose:


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