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New user can't register - email already in use?

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Solved New user can't register - email already in use?

Post by Burntweenie on January 28th 2015, 1:49 pm

Hi ,

I admin this forum http://iossc.forumotion.co.uk.

I've had a few prospective members complain they can't register as their email is already in use by another member. I've check the existing members and there are no duplicates.

Any ideas/solutions?

All advice and help is greatly appreciated,

Mark


Last edited by Burntweenie on January 31st 2015, 6:30 pm; edited 1 time in total (Reason for editing : Topic solved.)

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Solved Re: New user can't register - email already in use?

Post by Shadow on January 28th 2015, 2:20 pm

Hello

I managed to register into your forum.


The problem can come from our anti-spam tool. If you've few members having this problem you can send me a PM with the their email address and pseudo.
Like that I'll be able to check if our tool blocked the pseudo, IP or email Wink


No help without your forum url
No support via private message


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Solved Re: New user can't register - email already in use?

Post by SLGray on January 28th 2015, 8:52 pm

Check here to see if the accounts were created:
Administration Panel > Users & Groups > Users > Inactive List


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: New user can't register - email already in use?

Post by Burntweenie on January 31st 2015, 6:28 pm

Solved, thank you both!

Mark

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Solved Re: New user can't register - email already in use?

Post by Ramdaman on January 31st 2015, 6:33 pm

Topic solved and archived.
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