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New user can't register - email already in use?

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Solved New user can't register - email already in use?

Post by Burntweenie January 28th 2015, 1:49 pm

Hi ,

I admin this forum http://iossc.forumotion.co.uk.

I've had a few prospective members complain they can't register as their email is already in use by another member. I've check the existing members and there are no duplicates.

Any ideas/solutions?

All advice and help is greatly appreciated,

Mark


Last edited by Burntweenie on January 31st 2015, 6:30 pm; edited 1 time in total (Reason for editing : Topic solved.)
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Solved Re: New user can't register - email already in use?

Post by Shadow January 28th 2015, 2:20 pm

Hello

I managed to register into your forum.
New user can't register - email already in use? 28-01-16

The problem can come from our anti-spam tool. If you've few members having this problem you can send me a PM with the their email address and pseudo.
Like that I'll be able to check if our tool blocked the pseudo, IP or email Wink
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Solved Re: New user can't register - email already in use?

Post by SLGray January 28th 2015, 8:52 pm

Check here to see if the accounts were created:
Administration Panel > Users & Groups > Users > Inactive List


New user can't register - email already in use? Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: New user can't register - email already in use?

Post by Burntweenie January 31st 2015, 6:28 pm

Solved, thank you both!

Mark
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Solved Re: New user can't register - email already in use?

Post by Ramdaman January 31st 2015, 6:33 pm

Topic solved and archived.
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