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Solved New Chatbox

Post by Shadow on February 4th 2015, 4:49 pm

First topic message reminder :

New Chatbox
Dear members

For few months, we had many problems with our current Chatbox. Many of you complained about the chatbox, that is perfectly normal! That's why, our technicians decided to rework all the chatbox!

There is no big design change, just few improvements Wink However, the code is not the same. It should solve all issues we had and you will enjoy chatting with your members

Of course, the chatbox is still is under beta tests. So, we might have some bugs with the chatbox. It would be wonderful you could report those problems so that we can improve the chatbox as much as possible Very good

In addition, we have a new command /help so that you will know all the chatbox commands Wink You just have to enter /help or click on the following button:



Then, a popup will appear with an explanation of the commands. Those commands depend on your status and permissions on the forum:



Now you can chat grrr!!!!!


Forumotion


This tutorial was written by Buttercup.
@The Godfather wrote:Hello,

We currently have a technical problem of very significant scalability CPU of the servers following an optimization of the chatbox to solve problems you reported on it for awhile. And to be honest, henceforth, the Chatbox uses the same technology as the notifications of the forum rather than sending constant requests.
This theoretically allows to considerably lighten the load and increase performance. We also have the opportunity to add a Help button that displays the commands in the chatbox to those who desire to know each according to their permissions.

We are working hard to find a viable technical solution to this rising burden though our local simulation were good, however, we are talking about millions of forums and only a full-scale test could allow us to make adjustments. :rose:

We are aware of the technical problems and inconveniences this causes. Nevertheless, you can imagine that if we could have done otherwise, we would have. We have a long night of work ahead of us, the pizzas are ordered and the coffeemaker is running at full speed so don't worry.

Certainly some malfunctions persist, but we're on it. Also, know that we are really far from the stage on these kinds of suggestions (why not give us the choice between such and such ... etc.) / Currently, the goal is to get you out a stable and functional chatbox. Wink

In this sense, we need your support and that this topic remains clean without reports that set us on the wrong track.

Wait for the green light for the new patch to be released to give us your feedback. However, at present, there's no need to post to say that you too have the same problem because we already know and that only extends this unique topic for nothing

After stabilization server load will be ok which will solve a lot of problems that you are currently experiencing.

Thank you for your understanding and we apologize for the inconvenience :rose:

Chatbox bugs

Hello dear members

Here the improvement of bugs

Add Remove the new color picker = solved
Add Posts missing = solved
Add Error in function write_msg(). Can not insert message = solved
Add Chatbox empty = solved
Delete Auto-refresh = in progress
Delete Issues with archives = in progress
Delete Buttons are too white so invisible = in progress
Delete The color of the text is not the same as the color forum = in progress
Delete The color of members is black by default, so if the chatbox background is back members aren't visible = in progress
Add After logging out, the drag bar looks same = solved
Delete Sort alphabetically username = in progress
Add Some messages are missing after posting = solved
Delete Color picker not in pop-up but in JS as for the editor
Add Alignment problem of the "help" button under chrome = solved
Add The chatbox doesn't refresh when a user is just kiched = in progress
Delete Even if we are deconnected, we appear like connected= in progress

I will inform you as soon as I get news :rose:

Thanks for your help grrr!!!!!

Perms Note: when you report a new bug, please don't forget to post the url of your forum and a screenshot!! Thanks :rose:





This tutorial was written by Buttercup.


Last edited by Buttercup on September 8th 2015, 10:17 am; edited 5 times in total (Reason for editing : added information)


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Solved Re: New Chatbox

Post by Dave778899 on February 4th 2015, 8:21 pm

Hoping you can help me out with a chatbox issue as it occurred during the time of the beta testing so I was wondering if it is related to this or something else.
Site using is:http://ftsl.canadian-forum.com/ and currently when I try to access the chatbox it is not available to us. It was working and then all of a sudden I disappeared and all members are reporting this too. I am also attaching a picture of where the chatbox normally is located. I even deactivated it and moved it to bottom of forum and back to the top again to see if it would return. So hoping for some possible help with this. (arrow indicates where chatbox normally would be located)


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Solved Re: New Chatbox

Post by SMOakey7 on February 4th 2015, 8:23 pm

Please can you reinstate the old font colour method - this new one is overly complicated and difficult to find the colours we used to use in the CB.

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Solved Re: New Chatbox

Post by Bones! on February 4th 2015, 8:29 pm

Personally, I liked the old chatbox better, it was much simpler to use and teach the members i got from Jcink and Proboards by explaining it and such. I understand that some people like the CSS deactivated for whatever reason... but I actually need it, as my chatbox is dark because that's how the site was, and some usernames are literally impossible to read. But what's the point of these codes if they don't even work anymore?

Code:
#chatbox_members a[href="/u5"]{
padding-left: 20px;
background: url("http://r16.imgfast.net/users/1615/38/05/36/smiles/866372557.gif")no-repeat left, url("http://i39.servimg.com/u/f39/18/86/31/73/lllisa10.gif");}



http://www.unknownlandsrp.com/t48p15-welcome-to-the-chatbox#9518
Even my members have voiced themselves on a thread meant for just Chatbox conversations.

I understand this is betatesting... but I would have been nice to receive an e-mail ahead of time so the Webmasters would have known.


http://www.unknownlandsrp.com/

EDIT: And one of my most favored features is also not working... this being able to click a username and go instantly to their profile.

Honestly, this chatbox is even worse than Jcink Chatboxes.


Last edited by Kaseki on February 4th 2015, 8:54 pm; edited 2 times in total
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Solved Re: New Chatbox

Post by kenaz on February 4th 2015, 8:38 pm

Hey,
We have problems on our PBF. I know there are bugs but, please, help us.

Site:www.emptiness.forumpolish.com
Problems:
- a first letter of word just dissapear when we send our message
- we can't see our nicks
- we don't have archives
- we haven't auto-refresh
- messages are delayed
- the chatbox logg us out sometimes

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Solved Re: New Chatbox

Post by Guest on February 4th 2015, 8:46 pm

After the second message everything gets stuck and freezes on all users. Can't even log out of chat no more and the archives don't respond. The only buttons still working are the ones in the smiley row on the bottom bar. Sad

It's been a while since I was forcefully downgraded to the standard FM chat box as an AWC user and I can't even remember what it looked like before, but since the engine's dead in both FM chat as well as in AWC I hope these problems get to be solved soon.

Just for comparison:
FM Chat now: http://prntscr.com/612xrv
AWC before it blacked out because of the FM chat update: http://prntscr.com/5t60my

I hope these technicians will work after hours CET and stand by as well, because looking at the time this got posted by Buttercup that was pretty much at the end of the working day. We got no prior notice about the update and I personally feel beta testing on everyone on FM is something that should be avoided.


Last edited by SamanthaS on February 4th 2015, 8:55 pm; edited 1 time in total

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Solved Re: New Chatbox

Post by Landshark on February 4th 2015, 8:49 pm

@uncanny-illustrator wrote:It's quite broken at out forum. As in we can type in the textbar but when we press send or enter, the messages just aren't send. So far every user that has logged in to the cbox (5 people) has come across the same issue

Its not even working at my forum. There was only two users on, and no messages went through when enter was pressed.

Here is my website.http://mesozoicvii.forumotion.com/
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Solved Re: New Chatbox

Post by Sleepyyawn on February 4th 2015, 8:56 pm

There's probably no need to rehash what you've already heard, but yeah... The lag is really horrible in particular, and while I understand this is a beta test, our chatbox feels hardly functional. I can't say I really understand the change, because our box seemed just fine before.

I'm mainly posting to chime my voice in. An option to revert to the old box would be nice, or at the very least, an option to opt out of this beta test until this is less buggy.

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Solved Re: New Chatbox

Post by Ams on February 4th 2015, 9:03 pm

Archives doesn't work anymore and I really hope we could get back automatic update button. We really need it, it's hard to read old messages when others are writings new all the time and chat always go back to start. And I have always hope people could write longer messages. We play RPG so messages are long and it's annoying when you have to send your RPG story in pieces. I know a lot of RPG forums and there's same problem. Thank you and sorry for my bad english! Smile

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Solved Re: New Chatbox

Post by Notorious_Ven on February 4th 2015, 9:19 pm

can I go ahead and switch my forum back to the old codes, we weren't having issues with the old chat format. This new chat format is horrible really it's just made more problems than it's fixed and the "problems" we did have before, like it taking a few moments for a message to pop up, are even worse. You're lucky now if your message even appears and it could take several minutes just for it to appear, it could appear right away like it should! you have no idea or way of knowing. We have no archives anymore, which we actually used quite a bit. I'm the founder/leader of a mass alliance of an MMORTS game and we use this forum chat for our communications, and have been since day 1 over 10 years ago. We've never had these issues before, and would greatly appreciate just plain and simply having our old chatbox format back.

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Solved Re: New Chatbox

Post by levy on February 4th 2015, 9:33 pm

Hi guys,

I know that's a hard moment with the new chatbox but the team tried to push it to you as fast as possible, the problems will be fixed by tehnicians soon, you need just to wait.I think it would be great if you guys disable the chat due this problem.
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Solved Re: New Chatbox

Post by ToughTapir on February 4th 2015, 9:37 pm

@levy wrote:Hi guys,

I know that's a hard moment with the new chatbox but the team tried to push it to you as fast as possible, the problems will be fixed by tehnicians soon, you need just to wait.I think it would be great if you guys disable the chat due this problem.
If we don't disable it it'll still be disabled so no use for that ~
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Solved Re: New Chatbox

Post by SLGray on February 4th 2015, 9:41 pm

Are these issues occurring in all browsers? Also make sure that your browser is up to date.


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Solved Re: New Chatbox

Post by Zuke on February 4th 2015, 9:43 pm

Some nice updates there! Smile
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Solved Re: New Chatbox

Post by dcj91x on February 4th 2015, 9:45 pm

Chatbox is the only place I am seeing problems at this time and from reading the other posts it seems to be mostly the same issues across the board.

I've already let my members now it is being worked on and have disabled the chat for the time being. I will try again in a couple of hours and see if anything has been fixed or updated by then.

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Solved Re: New Chatbox

Post by Agentized on February 4th 2015, 9:45 pm

I agree with a lot of the other people here. Can we please just have our old chatboxes back? Or at least the option to revert? I wasn't having any problems really with the old chatbox, and I just plain out don't like this new one. I liked having Archives that could refer back to, the one in the new one is useless. If I want to leave a message for others to see but they don't get on for hours after I was on, what good does that do me? Not only that, but we used some VERY specific colours for VERY specific reasons, and with the new way to choose colours, picking the same thing over and over again would be very tedious and unnecessary. Not only that, but the new just seems to not work, or not work as well overall. I've read every reply to this thread thus far and it seems more people hate it than like it. Please change it back.
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Solved Re: New Chatbox

Post by Notorious_Ven on February 4th 2015, 9:48 pm

@levy wrote:Hi guys,

I know that's a hard moment with the new chatbox but the team tried to push it to you as fast as possible, the problems will be fixed by tehnicians soon, you need just to wait.I think it would be great if you guys disable the chat due this problem.
I don't want to be a jerk on here man but I'm going to just come out and say it. Microsoft did the same exact thing with Windows Vista, the undoubtedly worst computer operating system in the world, ever. It's great that you guys want to get these issues resolved as fast as possible and get it out to your customers, some things just can't be rushed like that. Why not convert the chats back to the original codes, take this new code back to the alpha test and tweak it there. We know now you're working towards fixing the problems people have been having, right now the fix is a wrench thrown in the cogs.

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Solved Re: New Chatbox

Post by Luffy on February 4th 2015, 9:54 pm

Ηello all,

I know it's something new and has some bugs but with all your comments the technicians will get informed and fix those issues asap. Please you need to patient and wait for the time being.
This chat was published because all of you wanted a new and more 'updated' chatbox and we tried to publish it as fast as we could. You only need to be patient and the chatbox will be fixed soon.

Thank you for your understanding and sorry for the trouble,
Luffy





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Solved Re: New Chatbox

Post by ToughTapir on February 4th 2015, 10:01 pm

@Luffy wrote:Ηello all,

I know it's something new and has some bugs but with all your comments the technicians will get informed and fix those issues asap. Please you need to patient and wait for the time being.
This chat was published because all of you wanted a new and more 'updated' chatbox and we tried to publish it as fast as we could. You only need to be patient and the chatbox will be fixed soon.

Thank you for your understanding and sorry for the trouble,
Luffy
Orrrrr you get us a rewind button Wink
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Solved Re: New Chatbox

Post by davidl on February 4th 2015, 10:04 pm

Chat box totally unusable , nothing on it makes it better in any way, in fact options which were of benefit have been removed........now my members will drift off site again like they did a few months ago when we had chat box problems, aftertaking months toget back to normal.

My chat box plays a large part of the activity on my Forum, without it the site will go into decline.....
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Solved Re: New Chatbox

Post by chandoi on February 4th 2015, 10:04 pm

I know, but why techs can not temporarily put back the old CB for everyone and do the beta test somewhere?

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Solved Re: New Chatbox

Post by Notorious_Ven on February 4th 2015, 10:07 pm

because then it wouldn't be a beta test xD, sorry i had to. but you're right i posted to that effect earlier TAKE THE CODING BACK TO THE ALPHA TESTS AND TWEAK IT THERE GIVES US THE WORK FORMAT BACK.

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Solved Re: New Chatbox

Post by Van-Helsing on February 4th 2015, 10:08 pm

Hello all,
I agree to rollback the old chatbox until the testing version fully debugged and working correctly.
But for the moment there is no option to rollback the old chatbox:(
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Solved Re: New Chatbox

Post by Luffy on February 4th 2015, 10:09 pm

Hello,

We cannot add anything to the chatbox as that is the Technicians work. Once the technicians are informed i am sure they will fix all the issues.
Also i would like to inform you that the technicians are humans also and they are not 24/7 online so a little bit patience would be nice. Wink

Thank you for your patience and for understanding. Smile
Luffy





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Solved Re: New Chatbox

Post by SLGray on February 4th 2015, 10:10 pm

Is this occurring on PC's and/or mobile devices?


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Solved Re: New Chatbox

Post by Sleepyyawn on February 4th 2015, 10:12 pm

@SLGray wrote:Is this occurring on PC's and/or mobile devices?

PC for me. Chrome is up to date too.

EDIT: Don't know about mobile devices, if that's important. Haven't checked.


Last edited by Sleepyyawn on February 4th 2015, 10:13 pm; edited 1 time in total

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Solved Re: New Chatbox

Post by Notorious_Ven on February 4th 2015, 10:13 pm

same

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Solved Re: New Chatbox

Post by Agentized on February 4th 2015, 10:19 pm

It happens on both PC and Mobile for me.
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Solved Re: New Chatbox

Post by Van-Helsing on February 4th 2015, 10:20 pm

@SLGray wrote:Is this occurring on PC's and/or mobile devices?

Hello @SLGray,
I 've just tested with devices:

A. SmartPhone / Android v4.3 / Google Chrome
B. iPad / iOS 8.1.3 / Safari Browser
C. PC / Windows 8.1 / Mozilla Firefox v35.0.1 / Google Chrome v40.0.2214.94 m / Safari Browser 5.1.7

but the chatbox is not working.
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Solved Re: New Chatbox

Post by Guest on February 4th 2015, 10:40 pm

Is there any technician working on this right now or are we all writing this up for FM beta testing results sake, so when they come back in the office in about say 10 / 11 hrs they can start and go to work on these major bugs?

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Solved Re: New Chatbox

Post by iTzLawliet on February 4th 2015, 10:47 pm

I am all up to date over on my end here. I have to say that I do like the color option (hex codes are not a big deal for me to remember) but everything else... Eh. The archives are very important for the cbox on my site as I like to know what goes on, if there is any misuse within the cbox, and many of my members rp their characters in there as well. Its good to be able to go back and see just exactly what happened if someone gets on the next day or later on that day. The autorefresh is another important option. Besides all of this, the cbox also tends to lose users' posts after they've sent them. I just experienced it over on my site where I had to resend a simple message nearly a dozen times before it finally went through. That is a HUGE issue. Who wants to sit here and continuously post the same thing over and over and who has time to do that? I don't mean to sound rude or anything and I apologize if I come off that way, I'm just frustrated.
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