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Online guardian - problem with login

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Solved Online guardian - problem with login

Post by milostm on February 13th 2015, 9:30 pm

Hi, one of the members on my forum can't login.







Last year the same member had the same problem.

Board: emdt.forumsr.com
Username: Sasha

Could You help me?

Thanks.


Last edited by milostm on February 16th 2015, 8:58 pm; edited 1 time in total

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Solved Re: Online guardian - problem with login

Post by SLGray on February 14th 2015, 2:02 am

What solution did you get last year when you reported it?


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Solved Re: Online guardian - problem with login

Post by milostm on February 14th 2015, 2:38 pm

last time the member had wrote here about the problem. i can't find that topic right now, but solution was similar to this: http://help.forumotion.com/t120890-we-have-noticed-suspicious-activity#797101

he sent information to some member of staff and problem was resolved.

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Solved Re: Online guardian - problem with login

Post by _Twisted_Mods_ on February 14th 2015, 2:49 pm

try going to acp>general>configuration>

scroll to bottom to Synchronize a user :

put in that users id and click ok

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Solved Re: Online guardian - problem with login

Post by milostm on February 15th 2015, 6:51 pm

@_Twisted_Mods_, I have done this, but the problem hasn't been solved yet.

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Solved Re: Online guardian - problem with login

Post by _Twisted_Mods_ on February 15th 2015, 6:57 pm

ok @Buttercup might have to have a tech look into the account sense it does say contact support ..so i tagged her in the post but she wont be in the office until Monday

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Solved Re: Online guardian - problem with login

Post by Derri on February 15th 2015, 11:35 pm

Hi,

Can you PM me with the following information:

Code:
Username of the complainant on the forum:
Email address of the account:
IP of the complainant:
Status on Forum e.g Member, Moderator, Admin:
Forum URL:

Its our Anti-Spam system and providing the following information will mean our Pro Admin will be able to sort this out quicker.

Thanks
Derri


Forum Rules : : Forumotion Staff : : Appeal A Warning : : FAQ : : Tips & Tricks : : Forgotten Password/Login Issues
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Solved Re: Online guardian - problem with login

Post by milostm on February 16th 2015, 3:40 pm

Thanks, @_Twisted_Mods_.

Thanks, @Derri. I've sent to You a private message.

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Solved Re: Online guardian - problem with login

Post by Derri on February 16th 2015, 4:24 pm

@Milostm It should be fixed now, let me know Smile


Forum Rules : : Forumotion Staff : : Appeal A Warning : : FAQ : : Tips & Tricks : : Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


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Solved Re: Online guardian - problem with login

Post by milostm on February 16th 2015, 8:52 pm

Dear @Derri, thank you very much. The member had logged in successfully. thumleft

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Solved Re: Online guardian - problem with login

Post by APE on February 16th 2015, 8:58 pm

Topic solved and archived
Thank you for your Report and Glad one of our staff helped you.





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