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Log me in automatically issues

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Log me in automatically issues

Post by TWYLYGHT on February 14th 2015, 3:03 pm

Technical Details


Forum version : phpBB2
Position : Administrator
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : A few members
When the problem appeared : Yesterday Friday 02/13/15
Forum link : http://taggertavern.forumotion.com/forum

Description of problem

Good Day,

I have one member who complains not staying logged in on our forum, Tagger Tavern, even though he has the "Log me in automatically" checked.

http://taggertavern.forumotion.com/forum

No one else is is having this problem.

I've instructed him to delete Internet History, cookies, temp Internet files and cache from his computer as well as doing the "Delete the forum cookies" at the bottom right of the home page. It didn't help.

I've double checking everything in the ACP and don't see a problem there.

What else can I do to correct this problem?

Thanks in advance,
Twylyght

TWYLYGHT
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Re: Log me in automatically issues

Post by _Twisted_Mods_ on February 14th 2015, 3:19 pm

can you find out what browser they are using and if its up to date?

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Re: Log me in automatically issues

Post by TWYLYGHT on February 14th 2015, 4:05 pm

He uses Fire Fox, Chrome and Opra. He has the issue on all of them.

I use have 3 as well and do not have the problem so, I'm at a lose.

TWYLYGHT
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Re: Log me in automatically issues

Post by _Twisted_Mods_ on February 14th 2015, 4:21 pm

is he/she using a public network or a network at home?

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Re: Log me in automatically issues

Post by TWYLYGHT on February 14th 2015, 4:23 pm

I'm not really sure. I'll have to ask.

TWYLYGHT
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Re: Log me in automatically issues

Post by TWYLYGHT on February 14th 2015, 6:48 pm

His his Info

Home network,running windows 7 ultimate 64bit (yes All my updates are up to date and current,So it could be a .net framework issue maybe) both browsers Chrome and firefox do the same thing (there is no difference when I come here.)...I've turned off all adblockers,and flash blockers,restarted the the browsers...Deleted the computer cookies,the board cookies.

The windows update,is the only thing that has changed majorly...My set up has been the same


Hopefully all that help to correct the issue he's having.

Thanks

TWYLYGHT
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Language : ENGLISH

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Re: Log me in automatically issues

Post by SLGray on February 14th 2015, 6:55 pm

It could be a connection issue. It might be that the member's connection is dropping.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Log me in automatically issues

Post by TWYLYGHT on February 14th 2015, 11:34 pm

Thanks I'll pass this on to him.

TWYLYGHT
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