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Still locked out

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Solved Still locked out

Post by witdove on February 17th 2015, 11:24 pm

You sent me a new pw (1914c) that worked..I went in and changed pw (57dsmith)
I tried to go in te next day and still get inactive user or wrong pw. I was away for a long time but want to get forum back active..Please Help..
www.oaks.forumotion.com
Admin
email new: Email Removed
email old: Email Removed
Tank You in advance..I pm buttercup but no answer.
Also wen I try to get to my profile on here..I get this error msg..The activation key you supplied does not match any in the database.
Again tanks for your help...


Debra Smit

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Solved Re: Still locked out

Post by brandon_g on February 17th 2015, 11:35 pm

Hello,
Buttercup will be out of the office until tommorow morning.
If your the Founder you can reset your password by following the steps in this tutorial: http://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password

Hope this helps,
-Brandon

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Solved Re: Still locked out

Post by witdove on February 18th 2015, 12:17 am

Tanks yep as the lock on were wont send email...and I dont think it updated te email wen I went into admin to update everything...So if Buttercup can help when she gets back tat would be great!! Thanks So much

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Solved Re: Still locked out

Post by brandon_g on February 18th 2015, 12:28 am

Follow that tutorial... Buttercup is not THE only one who can reset passwords! I recommend reading and following that tutorial.


Remember to mark your topic when a solution is found.

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Solved Re: Still locked out

Post by Worst Nightmare on February 18th 2015, 1:17 am

@witdove wrote:Tanks yep as the lock on were wont send email...and I dont think it updated te email wen I went into admin to update everything...So if Buttercup can help when she gets back tat would be great!! Thanks So much
you could click on forgot password and it will send youa reset link to your email that you used and voila, you can create a new password

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Solved Re: Still locked out

Post by brandon_g on February 18th 2015, 1:40 am

@Worst Nightmare wrote:
@witdove wrote:Tanks yep as the lock on were wont send email...and I dont think it updated te email wen I went into admin to update everything...So if Buttercup can help when she gets back tat would be great!! Thanks So much
you could click on forgot password and it will send youa reset link to your email that you used and voila, you can create a new password


I believe he tried this already, he did not recieve the e-mail.

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Solved Re: Still locked out

Post by Worst Nightmare on February 18th 2015, 2:51 am

@brandon_g wrote:
@Worst Nightmare wrote:
@witdove wrote:Tanks yep as the lock on were wont send email...and I dont think it updated te email wen I went into admin to update everything...So if Buttercup can help when she gets back tat would be great!! Thanks So much
you could click on forgot password and it will send youa reset link to your email that you used and voila, you can create a new password


I believe he tried this already, he did not recieve the e-mail.
oh ok, did he try junk or spam mail and depends on what email service he have

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Solved Re: Still locked out

Post by SLGray on February 18th 2015, 6:22 am

I would not post my email address on a PUBLIC forum. I removed the email addresses from your first post for your safety.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Still locked out

Post by brandon_g on February 18th 2015, 3:11 pm

Just follow the tutorial... it is the easiest and quickest way.


Remember to mark your topic when a solution is found.

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Solved Re: Still locked out

Post by witdove on February 18th 2015, 3:22 pm

I think it kept me at inactive user..not sure..but here is the error msg
You have specified an incorrect or inactive username, or an invalid password.
Again...I have tried the tutorials.. I dont know if its my slow connection or what but I cant get anything to work

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Solved Re: Still locked out

Post by Derri on February 18th 2015, 3:49 pm

Hi,

If you'd like I could send you a new password? Maybe you made an error in changing your password. Would this help?


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


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Solved Re: Still locked out

Post by witdove on February 18th 2015, 4:00 pm

Thank you Derri that would be great... I appreciate it sooooooo much

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Solved Re: Still locked out

Post by Derri on February 18th 2015, 4:05 pm

Could you send me a Private Message with the following information then please Smile

Code:
[b]URL of Forum:[/b]
[b]Founder Email Address:[/b]
and then I'll be able to send you a new password, thanks Smile


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


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Solved Re: Still locked out

Post by Derri on February 18th 2015, 4:27 pm

This was solved via PM ~1~

Topic Locked


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


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