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Erraticately getting logged out, unable to log in again

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Solved Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 11th 2015, 4:36 am

Technical Details


Forum version : phpBB3
Position : Moderator
Concerned browser(s) : Google Chrome
Who the problem concerns : Yourself
When the problem appeared : This problem occurs erraticately on both phone and computer versions of Chrome.
Forum link : ( link is hidden, you must reply to see )

Description of problem

Hello, I am having an issue with my account being logged out from my forum at random times, this has happened on my phone and my PC equally. After performing a random action (in this case: sending a PM) the action took a long time to complete, so I decided to close the browser, in response to that I got logged out when I reopened the tab and keep getting Invalid Username errors upon trying to log back in, redirecting me to the standard redirect page ("Take me to the forum index..."). I have tried clearing browser cache and forum cookies, the problem persists.

Thanks in advance for answering quickly,

UV

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Solved Re: Erraticately getting logged out, unable to log in again

Post by APE on March 11th 2015, 11:54 am

is this going on on all forums or just that one ? i ask this as i know that that site has lots of codes that are not hosted by FM you may have t ask the admin on there if they are working on something or if any other members are getting the same thing.

APE





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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ange Tuteur on March 11th 2015, 6:49 pm

Hey @Ultron's Vision,

I don't seem to have too many problems with being logged out. Seeing that you cleared the cache and cookies, it's definitely not that. I remember someone was having a similar problem with the AP when they were using a connection at their school and a program to bypass the filter. I think each time it was changing their IP and causing them to get returned to the homepage of the AP.

Are you using a home connection or ..? That's the only thing I can really think of if you're the only one experiencing this. blackeye

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 12th 2015, 1:51 am

@APE wrote:is this going on on all forums or just that one ? i ask this as i know that that site has lots of codes that are not hosted by FM you may have t ask the admin on there if they are working on something or if any other members are getting the same thing.

APE

This is not the first time this happened to me, it happened on this forum, on another forum and here before, only waiting a few hours caused the problem to solve itself.

@Ange Tuteur wrote:Hey @Ultron's Vision,

I don't seem to have too many problems with being logged out. Seeing that you cleared the cache and cookies, it's definitely not that. I remember someone was having a similar problem with the AP when they were using a connection at their school and a program to bypass the filter. I think each time it was changing their IP and causing them to get returned to the homepage of the AP.

Are you using a home connection or ..? That's the only thing I can really think of if you're the only one experiencing this. blackeye

I was indeed using my home connection with no other devices logging in to any forumotion forums.

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Solved Re: Erraticately getting logged out, unable to log in again

Post by brandon_g on March 12th 2015, 3:08 am

When did it start happening then?


Remember to mark your topic when a solution is found.

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 12th 2015, 10:13 pm

The problem started after sending a PM.

It started again now on another forum after logging in to the ACP. I am pretty pissed off by this, really...

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ange Tuteur on March 13th 2015, 4:52 am

That's very weird.

Before I submit a report, you said the page got stuck loading and you closed the browser. After you reopened it you were logged out. Do you by any chance have the browser to clear your cache and cookies after you close it ?

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 13th 2015, 4:06 pm

@Ange Tuteur wrote:That's very weird.

Before I submit a report, you said the page got stuck loading and you closed the browser. After you reopened it you were logged out. Do you by any chance have the browser to clear your cache and cookies after you close it ?

I closed the browser tab, not the entire browser. And no, it does not delete cookies and/or cache automatically.

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ange Tuteur on March 13th 2015, 6:20 pm

Okay, thanks. Honestly, I have no idea what could be causing this, if it's not any of that. So I'm going to see if one of the pro's can find an answer.

I've submitted a report, but since it's the end of the work week, we'll have to wait until Monday for a response.

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 13th 2015, 6:38 pm

@Ange Tuteur wrote:Okay, thanks. Honestly, I have no idea what could be causing this, if it's not any of that. So I'm going to see if one of the pro's can find an answer.

I've submitted a report, but since it's the end of the work week, we'll have to wait until Monday for a response.

Alright, thanks a lot. I am as puzzled as you are.

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Solved Re: Erraticately getting logged out, unable to log in again

Post by SLGray on March 13th 2015, 8:22 pm

Does this only happened when you use Chrome?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 14th 2015, 1:03 am

@SLGray wrote:Does this only happened when you use Chrome?

I am not entirely sure, but I believe it happened on another phone as well that was not using Chrome.

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Leviosa on March 16th 2015, 10:11 am

Hello

Could you please send me your link profile on the forum? If it is not a cookies issues, the last thing could be your profile is inactive scratch


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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 16th 2015, 3:30 pm

Okay, here it happened again.

Forum URL: http://avacweb.com
Username: Bloodbath

This has happened erraticately, as I said, but now it happened again after trying to send a PM.

I am going to try three options now:

  1. Delete cookies
  2. Delete cached files
  3. Restarting my phone (this would give me a new IP or new PHP Session)


I will report after step 3.

Edit: It appears as if clearing my entire browser cookies and cache (not using the forumotion feature "forum?mode=delete_cookies") solved the issue. I do not think that that is the issue though because when I had restarted off my phone it would work again regardless of clearing my cookies or cache. I believe that it's a mismatched PHP Session causing the issue, but I could be wrong. If you could look into this with your back-end developers I'd be very happy.

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Leviosa on March 17th 2015, 9:15 am

Ok! So we can consider the issue as solved?


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Solved Re: Erraticately getting logged out, unable to log in again

Post by Ultron's Vision on March 18th 2015, 2:13 am

The issue is solved in the way that I can take appropriate actions if it occurs, yes, although it is not yet solved until the cause is found. Wink

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Solved Re: Erraticately getting logged out, unable to log in again

Post by Leviosa on March 18th 2015, 9:46 am

Topic solved and archived


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