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URGENT! FORUM HACKED! NEED HELP!

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URGENT! FORUM HACKED! NEED HELP!

Post by JohnnyBoy10 on March 14th 2015, 2:30 pm

HELP! I am the admin of a forum named BelieveInWinx. The original owner is still in touch, but recently he sent us an email telling us that the forum has been hacked! Is there in any way you guys can access his account and change his log in details as well as his email? The hacker has tried to delete the forum twice already!

believeinwinx.forum-motion.com

PLEASE. I'M DESPERATE!! I DON'T USUALLY ACT LIKE THIS, BUT WE REALLY NEED ASSISTANCE!

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Re: URGENT! FORUM HACKED! NEED HELP!

Post by brandon_g on March 14th 2015, 2:54 pm

Hello,

May you ask the Founder of your forum to come on here himself, forumotion will provide support or help for anything if the Founder asks. If you ask him/her to come here and post then the staff can help him/or re gain control of his account.

Meanwhile ask your forum's Founder to see if he can access his/her forum utilites which can be found here: . http://www.forumotion.com/utils if he/she can get in they could get direct access to their ACP and reset their password, e-mail etc and have control of the forum again.

Hope this helps,
-Brandon

P.s someone else has also created a support topic about the forum you mentioned being hacked, you can find it here: http://help.forumotion.com/t139630-my-forum-was-hacked#948264 . Wink

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Re: URGENT! FORUM HACKED! NEED HELP!

Post by SLGray on March 14th 2015, 4:20 pm

Since there is already a topic about this, I will locked this topic.

www.help.forumotion.com/t139630-my-forum-was-hacked#948276


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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