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Not gettin activation email

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Solved Not gettin activation email

Post by FIB on March 14th 2015, 6:12 pm

Why am I not getting notifications of new members? I get all other notifications.






Last edited by FIB on March 16th 2015, 1:56 pm; edited 1 time in total

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Solved Re: Not gettin activation email

Post by brandon_g on March 14th 2015, 6:16 pm

Have you checked your profile settings? If not, go to profile (edit my profile not view profile), look under notifications or preferences and see if you have everything ticked under recieve by email.... if not tick the rest and click save.


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Solved Re: Not gettin activation email

Post by FIB on March 14th 2015, 6:21 pm

Thanks Brandon. Just checked and all seemed fine except 1 as show below.

Before



After


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Solved Re: Not gettin activation email

Post by SLGray on March 14th 2015, 6:31 pm

Try here: Profile > Notifications


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Solved Re: Not gettin activation email

Post by FIB on March 14th 2015, 6:33 pm

Seems to be ok


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Solved Re: Not gettin activation email

Post by SLGray on March 14th 2015, 6:38 pm

Did you checked your spam folder/box?


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Solved Re: Not gettin activation email

Post by FIB on March 14th 2015, 6:40 pm

Yes, all my emails from the forum go directly to my inbox so there wouldn't be any reason for them to go into my spam.

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Solved Re: Not gettin activation email

Post by APE on March 14th 2015, 7:12 pm

Hi @FIB ,
Can i ask what your Email address host is ?

Hotmail.
Live.
AOL.
Gmail.
Yahoo.
Please Note we have a problem with the following Email systems
AOL.com/.co.uk
Yahoo.com/co.uk




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Solved Re: Not gettin activation email

Post by FIB on March 14th 2015, 7:26 pm

It's Gmail so there shouldn't bee an issue ? as I said I get all other notifications but not activation emails.

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Solved Re: Not gettin activation email

Post by brandon_g on March 14th 2015, 8:58 pm

Hmm... have you tried signing out of your gmail and signing back in? I only ask this because I use Gmail and for some strange reason, every so often I will be expecting an email I KNOW WAS sent but yet I did not receive it, not in my inbox, spam box, or any other box. Sometimes signing out then back in helps, other times you just have to wait and the email usually will appear or be delivered a few days later.

Seems like a weird Gmail bug, but it happens. Then again it could be an FM issue or setting issue, but as everything seems fine, I don't know.

Hope this helps,
-Brandon


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Solved Re: Not gettin activation email

Post by APE on March 14th 2015, 10:21 pm

Yes as far as i know Gmail is working fine on our system so there looks to be a problem here.

Turn the settings to off and then back on again in your ACP and then see if you get it.

Sometimes this resets the settings on our servers Wink




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Solved Re: Not gettin activation email

Post by FIB on March 15th 2015, 12:17 am

@APE wrote:Yes as far as i know Gmail is working fine on our system so there looks to be a problem here.

Turn the settings to off and then back on again in your ACP and then see if you get it.

Sometimes this resets the settings on our servers Wink


Where do I find these setting ?

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Solved Re: Not gettin activation email

Post by brandon_g on March 15th 2015, 12:22 am

Where you were in the screen shot in your 1st post, 'notify of new member registrations:' none, moderator, admin. Tick none, save, then re-tick Admin and save and see if anything changes.


Last edited by brandon_g on March 15th 2015, 1:58 am; edited 1 time in total

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Solved Re: Not gettin activation email

Post by FIB on March 15th 2015, 12:34 am

Cheers Brandon I have done that so will have to wait for a new member now. Wink

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Solved Re: Not gettin activation email

Post by brandon_g on March 15th 2015, 1:59 am

Yep, I suppose so, I hope you get 1 soon or this topic may sit here for months Razz.

Just kidding, let us know when you can the result.

-Brandon


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Solved Re: Not gettin activation email

Post by FIB on March 16th 2015, 1:54 pm

Seems to be working again Wink Thanks for you help @brandon_g

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Solved Re: Not gettin activation email

Post by brandon_g on March 17th 2015, 11:32 am

@FIB wrote:Seems to be working again Wink Thanks for you help @brandon_g

Your welcome, anytime Very Happy.

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Solved Re: Not gettin activation email

Post by APE on March 17th 2015, 11:42 am

Glad this fixed your problem if it was to happen again please remember the steps you have done before and try that again. if it don't work then we can take a look at this again. some times the servers get a little slow and just need a refresh by resetting some small settings on your ACP.

APE
Topic solved and archived




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