Admin automatically logged out of the chatbox when he logs into the ACP

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In progress Admin automatically logged out of the chatbox when he logs into the ACP

Post by EEYEN3 on March 17th 2015, 7:48 pm

Yeah, basically that's the whole story. Whenever this guy (not me) tries to log into the ACP, he's logged out of the chatbox. Why is that?

It isn't happening to any other admins, as far as I know.

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In progress Re: Admin automatically logged out of the chatbox when he logs into the ACP

Post by brandon_g on March 17th 2015, 8:45 pm

@EEYEN3 wrote:Yeah, basically that's the whole story. Whenever this guy (not me) tries to log into the ACP, he's logged out of the chatbox. Why is that?

It isn't happening to any other admins, as far as I know.
There is a default chat time out. If a message is not sent for duration of time the chatbox automatically time you out. When this happens, if you click log in it will re connect you. It can be extremely annoying but that is how it is.
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In progress Re: Admin automatically logged out of the chatbox when he logs into the ACP

Post by EEYEN3 on March 17th 2015, 10:06 pm

That isn't it, though. It's the second he logs into the ACP, he's automatically logged out of the chatbox. It's got nothing to do with the away/time out feature.

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In progress Re: Admin automatically logged out of the chatbox when he logs into the ACP

Post by brandon_g on March 17th 2015, 10:22 pm

Has the admin tried clearing the forum cookies? He should also try clearing his/her browser cache and cookies. See if this fixes it.


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In progress Re: Admin automatically logged out of the chatbox when he logs into the ACP

Post by EEYEN3 on March 19th 2015, 5:43 pm

It didn't help.

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In progress Re: Admin automatically logged out of the chatbox when he logs into the ACP

Post by brandon_g on March 19th 2015, 7:39 pm

Has the admin tried using a different browser or Computer?


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