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Notification Problem

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In progress Notification Problem

Post by FIB on March 18th 2015, 10:41 am

I have my forum set so that I am watching them but I am not getting any notifications of new posts.


'Stop watching forum'


phpbb2

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In progress Re: Notification Problem

Post by Ange Tuteur on March 18th 2015, 7:54 pm

Hi @FIB,

In your Profile > Preferences do you have the following option activated ?
• Always notify me of replies

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In progress Re: Notification Problem

Post by FIB on March 18th 2015, 9:02 pm

Yes AngeTuteur I have. I have also set all forums to Watch

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In progress Re: Notification Problem

Post by SLGray on March 18th 2015, 9:25 pm

You do understand that you will not get them if you are the one posting?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Notification Problem

Post by FIB on March 18th 2015, 9:29 pm

Yes I am aware of that, infact I post very little. I did have an issue recently with not getting notifications of new members but that seems to have put itself right by itself Shocked Its very hit and miss with the new post notifications or new topics I get some but not all

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In progress Re: Notification Problem

Post by brandon_g on March 18th 2015, 10:08 pm

Well I will say that the nofitications and such (the icon of the forum that says new post or not) is based locally (your computer/ip address). For instance, I can answer and view all new posts in a section in the morning from my tablet, go to school and login on the school computer and have the same section still lit up (with new posts) that I already replied to.

Do you always use the same computer when viewing your forum?

Also may I personally suggest trying the recent topics widget, I find it useful because even if the notification system fails me... I can tel, if there is new posts or topics through the recent topics widget.

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: Notification Problem

Post by FIB on March 18th 2015, 11:27 pm

Thanks Brandon I hear what you say Very Happy But I don't want to have to be looking at my pc all the time, I have a notification sound that tells me when I have an email so it doesn't take up to much of my time.

Do you always use the same computer when viewing your forum?

Yes I do although I have tried it with my laptop and it's the same with that.


Last edited by FIB on March 19th 2015, 12:23 pm; edited 1 time in total

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In progress Re: Notification Problem

Post by APE on March 19th 2015, 12:14 pm

ok just give this a try turn the settings on your profiles off so your not watching nothing then hit save




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In progress Re: Notification Problem

Post by FIB on March 19th 2015, 12:23 pm

I presume you mean this...........Always notify me of replies :
Sends an e-mail when someone replies to a topic you have posted in. This can be changed whenever you post.


Done that, now what?

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In progress Re: Notification Problem

Post by APE on March 19th 2015, 12:49 pm

ok when done that you will need to watch your items again so do the same again but watch say 10 threads and see if that works.

Some times our servers go a little slow and need to be asked to reset them self for your forum. so just turning them off and back on again will give our servers a kick start.

APE




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In progress Re: Notification Problem

Post by FIB on March 19th 2015, 12:52 pm

@APE wrote:ok when done that you will need to watch your items again so do the same again but watch say 10 threads and see if that works.

Some times our servers go a little slow and need to be asked to reset them self for your forum. so just turning them off and back on again will give our servers a kick start.

APE


I here what you say but turning that off surly only applies to topics I have posted in?

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In progress Re: Notification Problem

Post by APE on March 19th 2015, 12:56 pm

When you turn the system off on your profile it will reset your Data on your profile so when this is turned off your have to watch the posts again.

When this is turned off the system will reset it's self on out servers and clear all the data used to watch them posts. when you turn it back on again it will be refreshed on the servers and then should then be fixed. if the problem is still there after that then we need to ask for more help on the tech side.

APE




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In progress Re: Notification Problem

Post by FIB on March 19th 2015, 1:01 pm

Ok Thanks APE But I thought by clicking what you see below, allows me to watch the whole forum for new topics or replies?


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In progress Re: Notification Problem

Post by APE on March 19th 2015, 1:14 pm

yes your right you should have that on your forum and yes it will watch your full forum Wink




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In progress Re: Notification Problem

Post by FIB on March 19th 2015, 1:16 pm

Which is what I am not getting notifications for, so how does doing the above effect that ?

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In progress Re: Notification Problem

Post by APE on March 19th 2015, 1:24 pm

All our systems are all set the same.

removing the data on the servers will reset your profile by turning it off and back on again so to do this go to your profiles and un tick the items then save.

Then go to your setting that says watch this forum and tick it.

this will then reset your profile data and it will kick start the system again.

if that don't work then we can ask the tech team to take a look at it again for you.

APE




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In progress Re: Notification Problem

Post by FIB on March 19th 2015, 1:29 pm

Ok Thank you will see how it goers and get back here Wink

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In progress Re: Notification Problem

Post by APE on March 19th 2015, 1:31 pm

yes please give that a try and let me know if your problem is solved Wink

Have a nice day as I am about to leave my office for a little bit and go to work.

APE




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In progress Re: Notification Problem

Post by FIB on March 19th 2015, 1:33 pm

Ok Thanks have a great day

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