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Member has issues signing into group

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Member has issues signing into group

Post by Cin007 on March 18th 2015, 7:25 pm

Technical Details


Forum version : phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : A few members
When the problem appeared : a couple of months until present
Forum link : http://www.taggersgonemad.com/forum

Description of problem

A member at my group has issues getting into the group between 9:00 to 11:00PM, Central Time.

This problem has been going on approximately 2 months now. Not only is this happening at Taggers Gone Mad, but all of her Forumotion groups.

She has tried accessing the sites with both Chrome and FF. The problem she is having are extremely slow logins, even after hitting a hard refresh. If she can get into the group, the pages take forever to load or they don't load at all. None of the other members are having this issue, that I'm aware of, although there are times that I've had issues with slowness.

She has contacted her provider and was told the problem existed with her server from Forumotion; they did not detect any issues on her end at all.

There are no problems at all before 9PM and after 11PM. This happens to be the time span that she is able to come to the group and it would be nice if this problem could be solved for her.

Thank you in advance for help received here.
Cin S

Cin007
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Re: Member has issues signing into group

Post by brandon_g on March 18th 2015, 8:04 pm

Hello,

Do you mean the member has trouble accessing the forum or joining a group in the forum?

If the member is having trouble connecting to the site, try asking her to clear her browser cache and cookies, as well as the forum cookies. See if this helps any, if it does not work, then we must wait on a staff member to reply. Please ask her to try this and report the results back.


Remember to mark your topic when a solution is found.

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Re: Member has issues signing into group

Post by SLGray on March 18th 2015, 8:35 pm

Is this happening only on Forumotion forums?


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Re: Member has issues signing into group

Post by tisbev on March 18th 2015, 9:03 pm

I am the member having the issues, It concerns accessing the forum, and yes I have done all of that done the CMD reset etc: I clear the cookies every day. it is just between these hours and have tried Chrome it is the same thing as firefox.It is only in my 2 forumotion groups every where else I can zip thru.I have no problems before 9:00 or after 11:oo

tisbev
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http://www.taggersgonemad.com/forum

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Re: Member has issues signing into group

Post by SLGray on March 18th 2015, 9:22 pm

So the issue is that you can log in, but it takes a long time?


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Re: Member has issues signing into group

Post by Cin007 on March 18th 2015, 9:57 pm

I'm speaking for Bev because I know about her problem and I don't think she is here at the moment.

It is taking a very long time for her to login and once inside the forum, the pages drag and time out. This only happens at 9PM to 11PM Central time.

Cin007
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Re: Member has issues signing into group

Post by brandon_g on March 18th 2015, 10:02 pm

@tisbev wrote:I am the member having the issues, It concerns accessing the forum, and yes I have done all of that done the CMD reset etc: I clear the cookies every day. it is just between these hours and have tried Chrome it is the same thing as firefox.It is only in my 2 forumotion groups every where else I can zip thru.I have no problems before 9:00 or after 11:oo

Have you tried using a different browser or computer?

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Re: Member has issues signing into group

Post by tisbev on March 18th 2015, 10:21 pm

Yes I have used my lap top also and tried chrome

tisbev
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Re: Member has issues signing into group

Post by brandon_g on March 18th 2015, 10:44 pm

Hmm ok.. maybe we should wait for a staff member then to see what they say about... I do not know of any current server problems (besides their annoying maintenance page anyway) but maybe the staff have.

-Brandon


Remember to mark your topic when a solution is found.

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Re: Member has issues signing into group

Post by Cin007 on March 19th 2015, 2:59 am

Thank you. We would like to get this issue resolved because Bev is our Administrator and needs to be able to access the group during these 2 hours (9PM to 11PM Central Time), as well as all other hours of the day.

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Re: Member has issues signing into group

Post by SLGray on March 19th 2015, 9:06 am

So this happens everyday? Which country does she live in?


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Re: Member has issues signing into group

Post by tisbev on March 19th 2015, 2:34 pm

Yes it happens every night. I live in the Southern part of Nebraska USA.

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