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Need help reclaiming founder account

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In progress Need help reclaiming founder account

Post by JaxBug on March 27th 2015, 11:00 pm

I got locked out of the founder account for my forum since password resets on it are disabled.

Is there anything I can do? I have another admin account but it's not the founder account so I can't do things like change the url and whatnot.


Also is it possible to reset my forum to an earlier state? When I gave another person admin a few years ago they wiped everything and I kind of just gave up and abandoned the website until recently.


Last edited by JaxBug on March 28th 2015, 12:39 am; edited 1 time in total
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In progress Re: Need help reclaiming founder account

Post by brandon_g on March 27th 2015, 11:46 pm

Hello,

You can reset your account password by following the steps in this tutorial: http://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password

Hope this helps,
-Brandon


Remember to mark your topic when a solution is found.
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In progress Re: Need help reclaiming founder account

Post by JaxBug on March 28th 2015, 12:39 am

Thanks.
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In progress Re: Need help reclaiming founder account

Post by brandon_g on March 28th 2015, 1:03 am

Your welcome anytime.

Yes your forum can be restored to an earlier date using the forum utilities. http://www.forumotion.com/utils


But keep in mind depending on the number of years, the backups would be taken off line there. In such case A staff member or Buttercup will need to assist you.
Hope this helps,
-Brandon
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In progress Re: Need help reclaiming founder account

Post by JaxBug on March 28th 2015, 1:11 am

Alright, I'll look into it once my password gets reset. Thank you again for being so helpful.
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In progress Re: Need help reclaiming founder account

Post by brandon_g on March 28th 2015, 1:52 am

No problem, anytime. Very Happy Good luck in recovering your password and restoring your forum. Smile

-Brandon


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