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Cant access Forum on IPhone

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Solved Cant access Forum on IPhone

Post by davidl on March 30th 2015, 1:04 am

Had a PM from a member who is having problems accessing the site on his I Phone, any suggestions please....

Thanks. Smile


Last edited by davidl on April 8th 2015, 12:15 pm; edited 1 time in total (Reason for editing : Marked Topic solved.....Thanks,)
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Solved Re: Cant access Forum on IPhone

Post by EndlessDream on March 30th 2015, 2:09 am

Can you provide more information?
If he gets redirected to ads/app store, check this topic: http://help.forumotion.com/t136121-530-random-redirection-to-ads-apple-store
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Solved Re: Cant access Forum on IPhone

Post by brandon_g on March 30th 2015, 2:28 am

Can he access any other forumotion forum or any other website? I mean I don't think I really need to mention he has wifi right? Also is he viewing it from the mobile version? What type Iphone is it? Information is crucial.

-Brandon


Remember to mark your topic when a solution is found.
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Solved Re: Cant access Forum on IPhone

Post by Shadow on April 7th 2015, 12:25 pm

Hello

Could you please provide more information? 
- Url of your forum
- Mobile version
- Status on the forum
- Description of the problem
- Screenshot

Without those information the topic will be lock and archive.

Thanks for your understanding  :rose:


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No support via private message


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Solved Re: Cant access Forum on IPhone

Post by davidl on April 7th 2015, 11:20 pm

Sorry Buttercup, been waiting for a response from the member, when/if he manages to log on tonight I will find out the information you need.....please could you allow me a little more time.

Many thanks.
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Solved Re: Cant access Forum on IPhone

Post by Shadow on April 8th 2015, 11:46 am

No problem. I let the topic opened Smile


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Solved Re: Cant access Forum on IPhone

Post by davidl on April 8th 2015, 12:13 pm

Just received this message from the Member ;

I am able to access the site ok now via my IPhone 4

At the moment everything is fine

Cheers David

Don


It seems all is well now, thank you to everyone for the help........... cheers
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Solved Re: Cant access Forum on IPhone

Post by SLGray on April 9th 2015, 12:01 am

Topic solved and archived


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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