The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Captcha problem / “suspicious activity”

View previous topic View next topic Go down

Solved Captcha problem / “suspicious activity”

Post by offdutytrip on April 4th 2015, 11:21 pm

A member of a forum I run cannot log in to post or view the hidden boards. I’m certain this is the only forum with which he’s registered on forumotion and that he is not a spammer/hacker/scammer, etc…
 
This is what he sees when he tries to log in:
https://www.youtube.com/watch?v=RUA8QyQRba8&feature=youtu.be
 
My French is pretty terrible, but I guess the message reads that the suspicious activity on his account cannot be resolved through the captcha alone, even though he entered it correctly, and that support should be contacted. The support link appears to redirect here, so I hope I've posted in the correct place.
 
I’ve put his account email behind a spoiler. I doubt he can even register here to report the problem due to this restriction, although I could persuade him to do this if this is required.
spoiler:
 
Please advise what course of action should be taken. Thanks.


Last edited by offdutytrip on April 6th 2015, 11:46 am; edited 1 time in total

offdutytrip
New Member

Posts : 2
Reputation : 1
Language : English

http://highspirits.forumotion.com/

Back to top Go down

Solved Re: Captcha problem / “suspicious activity”

Post by developer.ryan on April 5th 2015, 1:40 am

Salut mon frère
Voir que les règles de la Convention peuvent être adhérant à un forumotion
Lire les termes et conditions.

developer.ryan
Forumember

Posts : 98
Reputation : 6
Language : English,Chinese,Italian,French
Location : The doors of development

http://javascript:self.close()

Back to top Go down

Solved Re: Captcha problem / “suspicious activity”

Post by SLGray on April 5th 2015, 6:49 pm

@developer.ryan wrote:Salut mon frère
Voir que les règles de la Convention peuvent être adhérant à un forumotion
Lire les termes et conditions.
Please speak in English as this is an English support forum. If you need support in another language please look at the widget to the right that says Official Support Forums.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35674
Reputation : 2375
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Captcha problem / “suspicious activity”

Post by Ange Tuteur on April 6th 2015, 3:51 am

Hi @offdutytrip,

Is this the member's account ?
http://highspirits.forumotion.com/u24

I saw on the memberlist they've logged in recently, has the problem been resolved ?

Ange Tuteur
Forumaster

Male Posts : 13021
Reputation : 2684
Language : EN10, FR5
Location : Pennsylvania

http://fmdesign.forumotion.com

Back to top Go down

Solved Re: Captcha problem / “suspicious activity”

Post by offdutytrip on April 6th 2015, 11:42 am

Hi.

I deleted their account and they re-registered. Seems they can now log-in and post normally.

I'll mark the topic as 'solved' even though this fix isn't ideal. Would still be a problem if someone had made a lot of posts, for example.

offdutytrip
New Member

Posts : 2
Reputation : 1
Language : English

http://highspirits.forumotion.com/

Back to top Go down

Solved Re: Captcha problem / “suspicious activity”

Post by SLGray on April 8th 2015, 7:30 am

Topic solved and archived


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35674
Reputation : 2375
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum