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Personalized domain name deletes after a few hours

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Solved Personalized domain name deletes after a few hours

Post by Raptor121291 on April 7th 2015, 7:20 am

Literally the exact same problem this person had and got solved:http://help.forumotion.com/t136018-personalized-domain-name-keeping-getting-deleted

I have my own domain name, I set up the CNAME and verify it on the ACP. Everything works fine but after a few hours, my forum auto deletes the personalized domain. I have purchased two domain names through you before so I think the forum still thinks one of those old domains is still active so it deletes my personalized domain name.

Please help me, thanks.


Last edited by Raptor121291 on April 9th 2015, 12:46 am; edited 1 time in total

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Solved Re: Personalized domain name deletes after a few hours

Post by Shadow on April 7th 2015, 12:18 pm

Hello

Without the following information, we cannot here you:
- Url of your forum
- Cname
- Description of the problem
- Screenshot

Regards :rose:


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Solved Re: Personalized domain name deletes after a few hours

Post by Raptor121291 on April 7th 2015, 7:57 pm

My forum url is
My CNAME is
My problem is my forum auto deletes my personalized domain name after a few hours for no reason at all. Why does it keep deleting for no reason at all? Is it because I owned two prior domains through forumotion and it thinks the old domains are still active?


Last edited by Raptor121291 on April 9th 2015, 12:46 am; edited 1 time in total

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Solved Re: Personalized domain name deletes after a few hours

Post by SLGray on April 8th 2015, 7:19 am

Are you pressing the save button after entering the domain name?


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Solved Re: Personalized domain name deletes after a few hours

Post by Shadow on April 8th 2015, 9:17 am

Hello

Indeed, there was a little problem with our database. You bought a domain name with Forumotion in 2013. Sometimes, the domain name is not well deleted. By consequences, there is a conflict between the FM domain name and the CNAME.
Now, we fixed the problem. Please check tomorrow and let us know if the Cname is properly sets up on your forum.

Sorry for the trouble.

Best Regards

Buttercup :rose:


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Solved Re: Personalized domain name deletes after a few hours

Post by Shadow on April 8th 2015, 9:18 am

Hello

Indeed, there was a little problem with our database. You bought a domain name with Forumotion in 2013. Sometimes, the domain name is not well deleted. By consequences, there is a conflict between the FM domain name and the CNAME.
Now, we fixed the problem. Please check tomorrow and let us know if the Cname is properly sets up on your forum.

Sorry for the trouble.

Best Regards

Buttercup :rose:


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Shadow
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Solved Re: Personalized domain name deletes after a few hours

Post by Raptor121291 on April 9th 2015, 12:47 am

Solved, thanks

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Solved Re: Personalized domain name deletes after a few hours

Post by SLGray on April 9th 2015, 12:49 am

Topic solved and archived


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