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[Only topic] Posts timing out

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Solved [Only topic] Posts timing out

Post by felicity4us2 on April 12th 2015, 1:46 am

www.igdid.com/forum

Members are timing out after just a few minutes when typing posts. Help?

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Solved Re: [Only topic] Posts timing out

Post by brandon_g on April 12th 2015, 2:13 am

Hello,
Does this topic fit the description of the problem your users are experiencing? http://help.forumotion.com/t139018-your-request-timed-out if so Buttercup offered explaination as to why it happens. If it is not that, may you provide a screenshot and more information on your issue?

-Brandon


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Solved Re: [Only topic] Posts timing out

Post by felicity4us2 on April 12th 2015, 2:25 am

Yes, both on computer and mobiles.

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Solved Re: [Only topic] Posts timing out

Post by brandon_g on April 12th 2015, 2:47 am

Yes what? Does the topic I gave you match your issue?


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Solved Re: [Only topic] Posts timing out

Post by felicity4us2 on April 12th 2015, 10:45 pm

I really am having member upset about this problem. It is the same as the problem mentioned above, but that topic is locked - please let me know what I can do or what is going on so that I can tell members. Please - thank you.

www.igdid.com/forum

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Solved Re: [Only topic] Posts timing out

Post by brandon_g on April 13th 2015, 1:30 am

Hello,

Unfornautelly there is nothing that can be done about this issue really... it is a forumotion side problem, as Buttercup explained, so there is nothing that can be done. The problem is usually corrected and whatever message was typed will usually still be there by hitting refresh or the back button on the browser, then it simply needs to be re posted by hitting send. I am sorry, I know it is annoying (my forum gets this problem as well occasionally). It seems to be a problem that happens at random on certain days, it was pretty bad yesterday, but it seems fine today. When this happens tell him to refresh and hit the back button on his browser and re send the post.

Sorry I couldn't be of more help, I genuinely am, I know how annoying it is, it was myself and 1 other member who really pushed to get an answer for this... so I know how you and your member(s) feel.

-Brandon


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Solved Re: [Only topic] Posts timing out

Post by Ange Tuteur on April 13th 2015, 1:51 am

It could either be a server problem, or too much activity on the user end. Do you have a heavy amount of JavaScript installed on your forum which sends requests to the server ? Just to test, I'd recommend disabling JS management for a moment to see if it's the cause.

If not that, then it's most likely a server-side probleme.

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Solved Re: [Only topic] Posts timing out

Post by Canada Aquarium on April 13th 2015, 2:11 am

I am also now experiencing this issue. A large number of my members are experiencing timing out problems when they try to post (losing the entire content of their posts too).

www.Canadaquaria.ca

I have had them try different browsers (Internet explorer, firefox, chrome), had them clear their cache and cookies, and flush their DNS too. It has not solved the issue.

They are also not experiencing any issues with internet connectivity.

I in fact just experienced it trying to post here just now....

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Solved Re: [Only topic] Posts timing out

Post by annaya on April 13th 2015, 10:01 am

It seems to be a problem that happens at random on certain days, it was pretty bad yesterday, but it seems fine today. When this happens tell him to refresh and hit the back button on his browser and re send the post.
_______________
emma

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Solved Re: [Only topic] Posts timing out

Post by Leviosa on April 13th 2015, 11:02 am

Hello dear members,

Time out requests issues are not a "real" bug. This message is due to our anti-flood system. When the systems is detecting a massive flood attack, the system blocks it in order to protect our databases, and your forums...!Wink

Indeed, in order to protect your forums, Forumotion (via its DataCenter) filters only legitimate traffic.

We can understand it is annoying for you but this technique is very effective to protect your forum. However, we are currently working with our Datacenter to improve those "adverse effects".


Thanks in advance for your understanding


Regards :rose:


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Solved Re: [Only topic] Posts timing out

Post by Swedegfx on April 15th 2015, 4:20 pm

I also had the problem on the 13th of April but did not know what it was... Now I got the explanation.
Thank you!
Have a nice day!

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Solved Re: [Only topic] Posts timing out

Post by Rukiafan on June 6th 2015, 11:55 am

Yeah, this issue only started today and it's virtually happening to every member. And you guys can't say that this is "normal" as our site has been around for 4+ years and we never experienced this issue. We've had 100's of visitors at a time when our site was FARmore active than it is now, so it's definitely a new issue or at the very least this "adverse effect" has become far worse in the past 24 hours.

Sigh...I really think you guys need to look into this because it's definitely a widespread problem this time, not just hit and miss like it usually is.Confused

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Solved Re: [Only topic] Posts timing out

Post by Van-Helsing on June 6th 2015, 12:16 pm

Hello dear all,
This problem appeared last night I think it is caused from servers problem before yesterday.

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Solved Re: [Only topic] Posts timing out

Post by APE on June 6th 2015, 2:56 pm

I've had this problem about 8 times today On the support forum and even lost 2 posts I tried to post it come up with the post timed out but it was only about 1 minuets worth of typing and then I posted it and then it come up with that I also had it on my forum today. it's been really bugging me to help other members and get this and loose all the work I typed out

again when posting this comment.
UK GMT : 14:00:45

Date : 2015-06-06

 screen shot: :





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Solved Re: [Only topic] Posts timing out

Post by brandon_g on June 6th 2015, 3:24 pm

Buttercup wrote:Hello dear members,

Time out requests issues are not a "real" bug. This message is due to our anti-flood system. When the systems is detecting a massive flood attack, the system blocks it in order to protect our databases, and your forums...!Wink

Indeed, in order to protect your forums, Forumotion (via its DataCenter) filters only legitimate traffic.

We can understand it is annoying for you but this technique is very effective to protect your forum. However, we are currently working with our Datacenter to improve those "adverse effects".


Thanks in advance for your understanding


Regards :rose:

As explained here guys, its not a problem with the server, just an issue with the anti flood system over protecting. This system is important in keeping spammers out. So Forumotion does want to simply disable it, they are trying to figure out how to improve the system to do away with this problem without impeding the original purpose of the thing.

I for one understand it is annoying, but now that explaination as to why it happens has beeen given, I am willing to put up with it until they resolve this. I understand the annoyance though.

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Solved Re: [Only topic] Posts timing out

Post by Tanooma on June 6th 2015, 4:40 pm

Thank you for the explanations given as to the reason for the timing out of posts.

I personally noticed it once to twice that I remember yesterday, but more so today. A member of our forum mentioned today the same thing was happening, which of course made me realise it was not just solely happening to me. Hence the reason I came here to see if anyone else had been experiencing this.

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Solved Re: [Only topic] Posts timing out

Post by ZuniThoang on June 6th 2015, 4:58 pm

Now I understand more about this issue, thank all of you. Dear <3

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Solved Re: [Only topic] Posts timing out

Post by Rukiafan on June 6th 2015, 9:47 pm

@APE wrote:I've had this problem about 8 times today On the support forum and even lost 2 posts I tried to post it come up with the post timed out but it was only about 1 minuets worth of typing and then I posted it and then it come up with that I also had it on my forum today. it's been really bugging me to help other members and get this and loose all the work I typed out

again when posting this comment.
UK GMT : 14:00:45

Date : 2015-06-06

 screen shot:






Considering my website reviews games and writes articles this issue is more than a little annoying as most features and articles take from 10 minutes to as long as an hour and a half to write up so it can be infuriatingly frustrating wasting that much time just to lose all of our text that we wrote. And no the messages aren't being saved if you refresh or back out when this happens everything you wrote is lost. Confused

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Solved Re: [Only topic] Posts timing out

Post by brandon_g on June 6th 2015, 10:12 pm

Hello,

Just out of curiousity.. Don't you guys type the articles out in a word document first? As to ensure all the typos and stuff are out? If its an article I would do that, or atleast post a little bit of it, edit it with more, save it, repeat, that why I can either copy paste it, or if it does do it I know I have atleast some of it saved, so I don't have to re write the whole thing.


Again this was just out of my pure curiousity, feel free not to answer this if you dont want to.

Also I apologize for going off topic a bit there.

-Brandon


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Solved Re: [Only topic] Posts timing out

Post by SLGray on June 7th 2015, 8:35 pm

Also another issue with a long post is that if it takes a very long time to type it out, it could be that member is considered inactive by the forum's security system.


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Solved Re: [Only topic] Posts timing out

Post by Leviosa on June 8th 2015, 9:43 am

Hello

The problem should be solved right now. Our technicians worked on it this weekend. We really apologize for the trouble. Thanks for your understanding

Best regards

Buttercup


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Solved Re: [Only topic] Posts timing out

Post by lightfootfan on June 8th 2015, 11:14 am

Our forum has been with you for 8 years. The time-out problem is only occurring lately. so maybe it's something that has been added lately?

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Solved Re: [Only topic] Posts timing out

Post by SLGray on June 8th 2015, 7:03 pm

@lightfootfan wrote:Our forum has been with you for 8 years. The time-out problem is only occurring lately. so maybe it's something that has been added lately?
So you are still having the time out issue, because Buttercup said that it should be solved?


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Solved Re: [Only topic] Posts timing out

Post by lightfootfan on June 8th 2015, 7:40 pm

No. I missed Buttercup's last post. I was responding to previous posts in the subject. No problems today. Thank you so very much! And sorry for the confusion.

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Solved Re: [Only topic] Posts timing out

Post by Leviosa on June 9th 2015, 9:21 am

No problem. Thanks for your patience.
Regards
Buttercup :rose:


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Solved Re: [Only topic] Posts timing out

Post by prescott50 on June 9th 2015, 5:11 pm

It happened to me about a half hour ago.

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Solved Re: [Only topic] Posts timing out

Post by Tansy Firedragon on June 10th 2015, 12:18 pm

This has been happening on my forum over the last few days with different people.

Either posting replies to threads or sending PMs they are getting error messages that say 'your session has time out' and losing everything they have written, happens when they hit the send button.

My forum is www.kitchenwitchhearth.com

Any help would be appreciated.

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Solved Re: [Only topic] Posts timing out

Post by SLGray on June 10th 2015, 9:35 pm

If you are still encountering this issue, please use this form to help us:

Code:
[b]Forum Link:[/b]
[b]Who is this happening to:[/b]
[b]Devices Being Used:[/b] mobile, desktop, laptop, etc.
[b]If using a mobile device, which version is it occurring in:[/b] classic or mobile


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Solved Re: [Only topic] Posts timing out

Post by Leviosa on June 11th 2015, 9:19 am

Hello

Our technicians are aware of the problem. We do apologize for the trouble. In order not to lose your content, we highly recommend you to install a wonderful plugin calling Lazarus.


This tool allows you to get back your content Smile It is 100% free.

See the example:


Be sure our technicians are still working on the problem.

Thanks for your understanding

Best regards
Buttercup


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Solved Re: [Only topic] Posts timing out

Post by prescott50 on June 14th 2015, 4:51 pm

It happened to me this morning

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