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Notification tool bar won't drop down

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Notification tool bar won't drop down Empty Notification tool bar won't drop down

Post by Guardian-Angel April 8th 2015, 2:59 pm

Hello

I have a member using an iPad who cannot drop down on her notification tool bar. She see's the toolbar, it says she has notifications however when she clicks on it, nothing happens. She can't get in to see the notifications.

Any suggestions?

Thanks
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Notification tool bar won't drop down Empty Re: Notification tool bar won't drop down

Post by Niko April 9th 2015, 5:09 pm

Hello @Guardian-Angel,

Could you tell me:

  • If she is using mobile version or desktop version
  • Which mobile device she uses
  • Maybe a screenshot of it(?)


Have a nice day! :rose:
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Post by Guardian-Angel April 9th 2015, 5:22 pm

She is using a mobile, iPad. The screen shot will not assist with anything, it's just the Notifications tool bar, nothing happens when she clicks on it. It won't drop down.
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Post by Niko April 9th 2015, 5:34 pm

You missed one info

Niko wrote:Could you tell me:
  • If she is using mobile version or desktop version



and is this the forum? http://www.bachandbachettefans.net/forum
because I tried it and it works for me Embarassed
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Post by Guardian-Angel April 9th 2015, 9:55 pm

Thank you.

Yes it works except for this particular user that I mentioned upthread that is using a mobile iPad, it isn't working.
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Post by Niko April 9th 2015, 10:29 pm

but can you answer my question?

is she using mobile or Classic version from her iPad?
and can you ask her to clear her cache/cookie on safari? Wink
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Post by Guardian-Angel April 10th 2015, 2:21 am

Hi Niko - I mentioned several times, mobile version iPad. Yes, she cleared her cookies/cache on Safari.
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Post by Van-Helsing April 10th 2015, 3:13 am

Hello @Guardian-Angel,
Have you upgrade your iOS to 8.3 version? There is an update available which it contains new bug fixes.
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Post by Guardian-Angel April 16th 2015, 4:14 pm

She has the updated version. Perhaps it is a conflicting program on her iPad that is causing the issues.

We can file in garbage.

TY for the assistance.
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