The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Member showing logged in but is not?

View previous topic View next topic Go down

In progress Member showing logged in but is not?

Post by steventruman on April 20th 2015, 7:48 pm

Ive just had this email from a member.

"Not sure what's happening here, I've not even changed the password, I've left it as 'southwales' and it's acting up again ? I'm getting the home 'log in' page asking for my username and password but when I enter the details it stays on the same page still asking me to log in however my name shows at the bottom of the screen as being logged on, I'm not sure what your doing to reset things but it seems to work for a short while but then it fails again. Sorry to be a pain in the arse but I don't think it's anything I'm doing"

This is the forum http://southwalestrailrider.forumotion.net/
  Thanks steve

steventruman
Forumember

Posts : 96
Reputation : 0
Language : english

Back to top Go down

In progress Re: Member showing logged in but is not?

Post by Ange Tuteur on April 20th 2015, 8:42 pm

@steventruman is this user accepting cookies on their browser ?

Ange Tuteur
Forumaster

Male Posts : 13021
Reputation : 2681
Language : EN10, FR5
Location : Pennsylvania

http://fmdesign.forumotion.com

Back to top Go down

In progress Re: Member showing logged in but is not?

Post by brandon_g on April 20th 2015, 9:36 pm

Hello,

As well as Ange's question... Is your member ticking 'Remmeber me' when he logs in? If not every time he closes his browser, it will ask him to relogin because it does not 'remmeber' him logging in. This feature, however, requires and uses cookies to work. So try to find out the answer to Ange's question as well.

 -Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5139
Reputation : 478
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Member showing logged in but is not?

Post by steventruman on April 20th 2015, 10:12 pm

I have asked and all other forums he is using is fine ie remembering his passwords and automatically being logged in.

steventruman
Forumember

Posts : 96
Reputation : 0
Language : english

Back to top Go down

In progress Re: Member showing logged in but is not?

Post by brandon_g on April 21st 2015, 12:49 am

Hello,

Can you ask your member for a screenshot of the problem?

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5139
Reputation : 478
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum