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Notifications aren't working properly

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Solved Notifications aren't working properly

Post by Anzo on May 11th 2015, 7:18 pm

I have notifications enabled on my forum; however, they're not working - or haven't been working as of recently to be precise.

A Moderator brought this to my attention the other day when he told me that the notifications haven't been working. I checked the AP and everything seems fine, I also had him check his notifications options and It was fine as well. I asked few others and they all reported the same problem.

We have a good number of our members using the notifications instead of browsing the forum when they're on their phones, It makes their life easier.

Anyway to fix it?

Thanks in advance.

Anzo
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Solved Re: Notifications aren't working properly

Post by SLGray on May 11th 2015, 10:05 pm

So this is only happening to mobile device members?


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Solved Re: Notifications aren't working properly

Post by Anzo on May 14th 2015, 8:36 pm

Well, I'm receiving them and I open from my laptop so yea I think It's only not showing for people who use the system from their phones.

However, it only shows "Notifications" instead of "Notifications(2)" for example. It doesn't show how many new notifications what I mean.

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Solved Re: Notifications aren't working properly

Post by SLGray on May 14th 2015, 8:39 pm

Do you have JavaScripts? If yes, turn off JavaScript Management and see if the issue disappears.


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Solved Re: Notifications aren't working properly

Post by Anzo on May 15th 2015, 2:34 pm

Is there a particular JS that could be interfering with it? We have literally tons of JS in our website, I can't just disable all of them.

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Solved Re: Notifications aren't working properly

Post by SLGray on May 15th 2015, 9:17 pm

You will have to turn it off and see first.


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Solved Re: Notifications aren't working properly

Post by APE on May 16th 2015, 2:10 am

Just go to the Java page and at the top of the page tick NO then Save Don't worry this will just turn them off not delete anything.

If it works then we know its a code messing about with it and not our systems.




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Solved Re: Notifications aren't working properly

Post by Anzo on May 16th 2015, 4:56 pm

Well I'm not sure what did it, but it seems to have been fixed: http://prntscr.com/75v3mc

I didn't disable the JS or anything. It just....happened.

Any idea why it didn't show before?

I checked the AP logs and none of the other admins did anything.

Anzo
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Solved Re: Notifications aren't working properly

Post by APE on May 16th 2015, 4:58 pm

Must have been a small server Blip that we did not know about.

Glad this is now fixed for you.

APE




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Solved Re: Notifications aren't working properly

Post by APE on May 16th 2015, 4:59 pm

Topic solved and archived




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