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FORUM Reply Notifications going to forum member on every post in forum

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In progress FORUM Reply Notifications going to forum member on every post in forum

Post by Wing6704 on May 14th 2015, 10:19 am

Technical Details

Forum version : phpBB3
Position : Founder
Concerned browser(s) : Google Chrome, Safari
Who the problem concerns : A few members
When the problem appeared : I was emailed by one of our form members.
Forum link :  

Description of problem

Hi peeps,

We run a clinical forum, which is why I can't post a link to it.

We have 1 Moderator, a specialist, who answers all questions systematically on the forum. When a post goes up and he replies, obviously when there is a reply he gets an email subject: "FORUM Reply Notification" for his attention.

It appears one of our members (only one) is getting this notifications, which are specifically for the Moderator.

Is there any reason why this might be happening? Is there a way his settings could be set to 'Watch all topics'?

Or is it possible this is a bug?

It seems random. I'm struggling to find a solution.

EDIT: I've checked his watched topics in his settings, and the ones he's receiving emails for do not appear to be being watched by his account. So I'm scratching my head wondering why these might be coming through?

Email example: 

You've received this e-mail because you are watching the topic, "---POST YOUR CASE HERE---" at "xxxxxxx xxxxx". This topic has received a reply since your last visit. You can use the following link to view the newly posted replies, no more notifications will be sent until you visit the topic.

You can use the following link to view the newly posted topic, no more notifications will be sent until you visit the forum. 
forum link here

If you no longer wish to watch this topic you can either click the "Stop watching this topic" link located at the bottom of the topic above, or by clicking the following link:

forum link here


Last edited by Wing6704 on May 26th 2015, 2:18 pm; edited 1 time in total

Wing6704
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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by brandon_g on May 14th 2015, 1:07 pm

Does he have 'send me an email for' checked for all in his profile? This can be checked in his profile prefrences or notification settings.

Make sure all are checked, atleast for replies, watching a topic can mean it only sends out a notification to the fm toolbar up top and/or to the email, it depends how the user has the settings.

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by Wing6704 on May 14th 2015, 1:20 pm

Thanks for your response.

I have taken stills of his settings. He is watching his own TOPICS, and receiving email updates on a response which is what we want.

But he doesn't want to receive an update every time a new topic by a different user is posted.

I'm not sure if he's accidentally done something? I can't figure it out. Here's some stills. Do any of these suggest he is asking for email notifications on every new topic?

Notification types settings: 
https://www.dropbox.com/s/4qit5yf2moxro83/Screen%20Shot%202015-05-14%20at%2012.09.17.png?dl=0

Preference Settings:
https://www.dropbox.com/s/4iajmqwezzjtviz/Screen%20Shot%202015-05-14%20at%2012.10.07.png?dl=0

Watched Topics:
https://www.dropbox.com/s/kx0yez47v4ylmq1/Screen%20Shot%202015-05-14%20at%2012.14.53.png?dl=0

Wing6704
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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by APE on May 14th 2015, 3:38 pm

Hello Hello @Wing6704

Okay i see the problem right away That member is watching topic's he has posted in that will send a Email out every time anyone posts in that forum.

what you need to do is to change the settings in he's profile to stop this.

get the member to untick the following things to stop Emails
A new post in a watched topic: This will stop all Emails for any topic he is watching or forum he is watching





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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by Wing6704 on May 19th 2015, 4:14 pm

I have done as advised. Hopefully stops the issue, will know by the end of the week and let you know.

Thanks for your quick response.

Wing6704
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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by Wing6704 on May 26th 2015, 11:11 am

Hi all,

So the user (i did this for them) deactivated the A new post in a watched topic to stop emails. But they continue to get emails on every new topic posted by every forum member. They're getting flooded with notification emails.

Any ideas how I can sort this? Sad

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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by SLGray on May 26th 2015, 10:26 pm

Is this member watching forums?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by Wing6704 on May 28th 2015, 2:05 pm

Hi Gray,

These are all his settings:

Notification types settings: 
[url=https://www.dropbox.com/s/4qit5yf2moxro83/Screen Shot 2015-05-14 at]https://www.dropbox.com/s/4qit5yf2moxro83/Screen%20Shot%202015-05-14%20at%2012.09.17.png?dl=0[/url]

Preference Settings:
[url=https://www.dropbox.com/s/4iajmqwezzjtviz/Screen Shot 2015-05-14 at]https://www.dropbox.com/s/4iajmqwezzjtviz/Screen%20Shot%202015-05-14%20at%2012.10.07.png?dl=0[/url]

Watched Topics:
[url=https://www.dropbox.com/s/kx0yez47v4ylmq1/Screen Shot 2015-05-14 at]https://www.dropbox.com/s/kx0yez47v4ylmq1/Screen%20Shot%202015-05-14%20at%2012.14.53.png?dl=0[/url]

I've tried everything. He gets every single post into the forum going to him. He watches a few topics which he's posted, and that is correct. How do I stop him from watching the entire forum?

He doesn't know either, like me.

Wing6704
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In progress Re: FORUM Reply Notifications going to forum member on every post in forum

Post by SLGray on May 28th 2015, 7:38 pm

I mean this:

Go Here:  http://help.forumotion.com/f46-other-problems
Look at the bottom of the page for this:  Mark all topics read • Start watching forum.
Did this member press the start watching forum?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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