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[Only topic] Web Mail is not working

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Pro Admin [Only topic] Web Mail is not working

Post by jan4jam on May 14th 2015, 1:51 pm

Good morning,

This is Jan again I changed my group name to www.bipolarandsupport.com all seems to be in order:)

I came across web mail and created one it is jan@bipolarandsupport.com.

I am trying to sign in to the "Web Mail" and it is not letting me, I am using the name I have chosen for it and my pass word, is that correct?

I do not know why it is not allowing me access? It continually states "log in failed"? Does it require a wait period before you are able to access?

Thanks and have a good day,
Jan

jan4jam
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http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by brandon_g on May 14th 2015, 3:04 pm

Hello,

Is this email address through your forumotion ACP or another service?

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [Only topic] Web Mail is not working

Post by APE on May 14th 2015, 3:19 pm

Hi @jan4jam
can i ask? when adding the Email address in the username box are you adding it like this ?
jan@bipolarandsupport.com.
if so there is a problem here you have a "." on the end the system will not read that data you need to remove the Email address and remake it in the ACP and make sure you remove the dot on the end then give it 5 mins and then try again.





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Pro Admin Web Mail logged in ok

Post by jan4jam on May 18th 2015, 12:53 pm

Good morning,

I am logged into web mail and love the inbox totally, but now I seem to not be able to receive any emails when I tested it out, it says in the email delayed in the email inbox I sent it from?

I just tested it out I can not receive any email I try to send to that email which is again jan@bipolarandsupport.com

Thank you have a good day and thanks for all of your patience to all of you:) Jan Peace

PS/ I would love to use that email as my contact us for the group:)

jan4jam
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Location : New Jersey

http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by Leviosa on May 18th 2015, 2:47 pm

Hello

Are you sure you entered your right information?


No help without your forum url
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Pro Admin Re: [Only topic] Web Mail is not working

Post by jan4jam on May 18th 2015, 11:27 pm

Hi Buttercup good afternoon,

I am logged into the web mail it is great, but when I send myself a test email from another one of my email accounts it does not come through, I get a reply at that email though that says it is "delayed."
I have never gotten any email at the web mail inbox I have tried from varies different email accounts too?

Thank you have a good night,
Jan

jan4jam
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Female Posts : 132
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Language : english
Location : New Jersey

http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by APE on May 18th 2015, 11:48 pm

Hello @jan4jam ,

Thank you for your report we have just had word that this is a problem with our system and the tech team are working on the problem.

one of the staff will get back to you when this has been fixed.

We thank you for your understanding.

APE





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Pro Admin Re: [Only topic] Web Mail is not working

Post by Leviosa on May 19th 2015, 11:14 am

Hello

Indeed we currently have a problem with webmail. Our technicians are still working on it...

Sorry for the trouble and thanks for your patience grrr!!!!!


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Pro Admin Re: [Only topic] Web Mail is not working

Post by jan4jam on May 19th 2015, 1:38 pm

Good morning, hey Buttercup or Ape etc,

Is there anyway my partner / Administrator may create a web mail account email address as well, or is it just for the founder of the group?

Have a good day,
Jan

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Location : New Jersey

http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by SLGray on May 19th 2015, 8:32 pm

You exactly can create up to 10 accounts when you use a domain name.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: [Only topic] Web Mail is not working

Post by jan4jam on May 20th 2015, 12:14 pm

Good morning SL Gray,

One more thing please, how do I go about creating an email with web mail for my Admin?

Or does she have to do it, where do we go to do so, I apologize I am working with permissions right now for my forum and I am trying to write some stuff down so I do not forget?

Have a good day, God Bless
Jan

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http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by SLGray on May 20th 2015, 12:23 pm



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: [Only topic] Web Mail is not working

Post by jan4jam on May 20th 2015, 12:41 pm

Hi,

I just clicked the link you gave me thank you, it provided me with this url www.webmail.yourdomain.com

Does that mean the name of my forum, "domain name?'

so I typed in the address bar www.webmail.bipolarandsupport.com
for bipolarandsupport is the name of my forum?

And it did not show up took me to a search page?

Thanks,
Jan

jan4jam
Forumember

Female Posts : 132
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Language : english
Location : New Jersey

http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by jan4jam on May 20th 2015, 12:44 pm

Okay I got it thank you God Bless.

You may mark this as resolved, am I suppose to tell you that?

Have a good day,
Jan

jan4jam
Forumember

Female Posts : 132
Reputation : 2
Language : english
Location : New Jersey

http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by jan4jam on May 20th 2015, 12:45 pm

Oh one more thing?

Do you know when the web mail is going to be fixed/done by the staff? I do not know where to look and how I will know when they are completed, is all, no rush.

Thank you,
jan

PS/ May you please provide me where or how to find out when completed?

jan4jam
Forumember

Female Posts : 132
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Language : english
Location : New Jersey

http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by SLGray on May 20th 2015, 12:48 pm

Buttercup will post in this topic when the issue is solved.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: [Only topic] Web Mail is not working

Post by jan4jam on May 20th 2015, 1:02 pm

Okay all good my fault I did not type in the http://

This is resolved appreciate your patience:)

Have a good day
Jan

jan4jam
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Language : english
Location : New Jersey

http://www.bipolarandsupport.com

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Pro Admin Re: [Only topic] Web Mail is not working

Post by APE on May 20th 2015, 4:40 pm

as already said Me or buttercup will post back to you on here when the problem is fixed or when we know more the problem is reported to our tech team.

Thank you for your understanding.

APE





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Pro Admin Re: [Only topic] Web Mail is not working

Post by Leviosa on May 21st 2015, 10:32 am

Hello

Normally issues with Webmail are over. You should be able to send and receive email properly.

Let us know

Regards :rose:


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