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Problem with Mobile Version

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Solved Problem with Mobile Version

Post by Van-Helsing on May 20th 2015, 11:47 am

Hello dear all,
I have a problem with mobile version it is displaying my forum on pc with the default templates. Can someone help me please?


Last edited by Black-Shadow on May 20th 2015, 2:30 pm; edited 1 time in total

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Solved Re: Problem with Mobile Version

Post by Leviosa on May 20th 2015, 11:53 am

Could you please provide more information because I am not sure to well understand your problem. Thanks :rose:


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Solved Re: Problem with Mobile Version

Post by SLGray on May 20th 2015, 11:56 am

Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?


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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 20th 2015, 12:01 pm

Hello @ButterCup:),
My forum looks like have forced the default templates but it is set off.



All of the modifications which I was made in forum templates are ignored. I didn't modified the mobile version templates yet.

Update:
@Buttercup,
I set "Force the default Templates" to "Yes" and then I set "Force the default templates" to "No" and now seems working ok. Probably this update forcing the default templates to "Yes".


Last edited by Black-Shadow on May 20th 2015, 12:11 pm; edited 2 times in total

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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 20th 2015, 12:03 pm

@SLGray wrote:Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?

No @SLGray I just refresh my forum page and the templates seems not working and it working with default templates now.

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Solved Re: Problem with Mobile Version

Post by SLGray on May 20th 2015, 12:08 pm

So you have used the new mobile templates?  Try this:  clear your browser's cache.


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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 20th 2015, 12:16 pm

@SLGray please read my update here.

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Solved Re: Problem with Mobile Version

Post by Leviosa on May 20th 2015, 2:15 pm

Okay! So we can consider the topic as solved?


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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 20th 2015, 2:21 pm

@Buttercup the problem returns again, when i am accessing the mobile version templates in acp the problem coming back without modify anything.


I have cleared my browser's cache and set "Force default templates" on and off to fix it.


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Solved Re: Problem with Mobile Version

Post by Leviosa on May 20th 2015, 2:55 pm

Okay,

Could you please tell me which changes you made so that our technicians investigate? Thanks :rose: :rose:


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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 20th 2015, 3:05 pm

Hi @Buttercup,
When I am going to ACP/Display and pressing the link "Mobile Version" it forces on the default templates. Then when I am refreshing the forum page the templates are set to default. I try it on a test forum and it is happening the same problem.

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Solved Re: Problem with Mobile Version

Post by FrOsTyXi on May 20th 2015, 3:24 pm

@Black-Shadow @Buttercup @SLGray I can confirm the issue just by clicking the Mobile Version the templates get out of order, I used the same method Black-Shadow used to fix it for now.

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Solved Re: Problem with Mobile Version

Post by Leviosa on May 20th 2015, 4:03 pm

Our technicians are confirming too and are currently on it Smile Thanks for your help Smile


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Solved Re: Problem with Mobile Version

Post by FrOsTyXi on May 20th 2015, 4:24 pm

Buttercup wrote:Our technicians are confirming too and are currently on it Smile Thanks for your help Smile

@Buttercup Thank you for the speedy reply and thank you for letting them know!

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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 20th 2015, 4:28 pm

Thank you very much @Buttercup for your quick response, we are waiting for the technicians answer.

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Solved Re: Problem with Mobile Version

Post by Leviosa on May 21st 2015, 10:34 am

Do you still have the same issue?


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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 21st 2015, 11:54 am

Hello @Buttercup,
Yes, the problem still remains the same. I tested it now again.

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Solved Re: Problem with Mobile Version

Post by Leviosa on May 22nd 2015, 11:14 am

Hello

The problem should be solved now Smile Let me know Smile


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Solved Re: Problem with Mobile Version

Post by Van-Helsing on May 22nd 2015, 11:50 am

Hello @Buttercup,
I checked it twice now and it seems solved. @FrOsTyXi have you check it?

~1~

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Solved Re: Problem with Mobile Version

Post by FrOsTyXi on May 22nd 2015, 1:33 pm

Black-Shadow wrote:Hello @Buttercup,
I checked it twice now and it seems solved. @FrOsTyXi have you check it?

~1~

@Black-Shadow Yes all seems to be working correctly!

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Solved Re: Problem with Mobile Version

Post by Leviosa on May 22nd 2015, 4:21 pm

Perfect Very Happy Thank you so much for your help Smile


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