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Problem with Mobile Version

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Solved Problem with Mobile Version

Post by Van-Helsing May 20th 2015, 2:47 pm

Hello dear all,
I have a problem with mobile version it is displaying my forum on pc with the default templates. Can someone help me please?


Last edited by Black-Shadow on May 20th 2015, 5:30 pm; edited 1 time in total
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Solved Re: Problem with Mobile Version

Post by Shadow May 20th 2015, 2:53 pm

Could you please provide more information because I am not sure to well understand your problem. Thanks :rose:
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Solved Re: Problem with Mobile Version

Post by SLGray May 20th 2015, 2:56 pm

Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?


Problem with Mobile Version Slgray10

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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 20th 2015, 3:01 pm

Hello @ButterCup:),
My forum looks like have forced the default templates but it is set off.

Problem with Mobile Version Zss8f6V

All of the modifications which I was made in forum templates are ignored. I didn't modified the mobile version templates yet.

Update:
@Buttercup,
I set "Force the default Templates" to "Yes" and then I set "Force the default templates" to "No" and now seems working ok. Probably this update forcing the default templates to "Yes".


Last edited by Black-Shadow on May 20th 2015, 3:11 pm; edited 2 times in total
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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 20th 2015, 3:03 pm

SLGray wrote:Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?

No @SLGray I just refresh my forum page and the templates seems not working and it working with default templates now.
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Solved Re: Problem with Mobile Version

Post by SLGray May 20th 2015, 3:08 pm

So you have used the new mobile templates?  Try this:  clear your browser's cache.


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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 20th 2015, 3:16 pm

@SLGray please read my update here.
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Solved Re: Problem with Mobile Version

Post by Shadow May 20th 2015, 5:15 pm

Okay! So we can consider the topic as solved?
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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 20th 2015, 5:21 pm

@Buttercup the problem returns again, when i am accessing the mobile version templates in acp the problem coming back without modify anything.
Problem with Mobile Version JaQlLqa

I have cleared my browser's cache and set "Force default templates" on and off to fix it.

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Solved Re: Problem with Mobile Version

Post by Shadow May 20th 2015, 5:55 pm

Okay,

Could you please tell me which changes you made so that our technicians investigate? Thanks :rose: :rose:
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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 20th 2015, 6:05 pm

Hi @Buttercup,
When I am going to ACP/Display and pressing the link "Mobile Version" it forces on the default templates. Then when I am refreshing the forum page the templates are set to default. I try it on a test forum and it is happening the same problem.
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Solved Re: Problem with Mobile Version

Post by FrOsTyXi May 20th 2015, 6:24 pm

@Black-Shadow @Buttercup @SLGray I can confirm the issue just by clicking the Mobile Version the templates get out of order, I used the same method Black-Shadow used to fix it for now.

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Solved Re: Problem with Mobile Version

Post by Shadow May 20th 2015, 7:03 pm

Our technicians are confirming too and are currently on it Smile Thanks for your help Smile
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Solved Re: Problem with Mobile Version

Post by FrOsTyXi May 20th 2015, 7:24 pm

Buttercup wrote:Our technicians are confirming too and are currently on it Smile Thanks for your help Smile

@Buttercup Thank you for the speedy reply and thank you for letting them know!

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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 20th 2015, 7:28 pm

Thank you very much @Buttercup for your quick response, we are waiting for the technicians answer.
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Solved Re: Problem with Mobile Version

Post by Shadow May 21st 2015, 1:34 pm

Do you still have the same issue?
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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 21st 2015, 2:54 pm

Hello @Buttercup,
Yes, the problem still remains the same. I tested it now again.
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Solved Re: Problem with Mobile Version

Post by Shadow May 22nd 2015, 2:14 pm

Hello

The problem should be solved now Smile Let me know Smile
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Solved Re: Problem with Mobile Version

Post by Van-Helsing May 22nd 2015, 2:50 pm

Hello @Buttercup,
I checked it twice now and it seems solved. @FrOsTyXi have you check it?

~1~
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Solved Re: Problem with Mobile Version

Post by FrOsTyXi May 22nd 2015, 4:33 pm

Black-Shadow wrote:Hello @Buttercup,
I checked it twice now and it seems solved. @FrOsTyXi have you check it?

~1~

@Black-Shadow Yes all seems to be working correctly!

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Solved Re: Problem with Mobile Version

Post by Shadow May 22nd 2015, 7:21 pm

Perfect Very Happy Thank you so much for your help Smile
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