The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Mass group private messaging.

View previous topic View next topic Go down

Solved Mass group private messaging.

Post by KWKParachuter on May 26th 2015, 4:57 pm

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : http://filehost.mpdezigns.com/images/0hu260f5ms9jj3nuokc7.jpg
Who the problem concerns : All members
When the problem appeared : Very recently.
Forum link : http://www.saintsofgod.forumotion.net

Description of problem

A few weeks ago I sent out a mass e-mail to ALL registered users about some gear I was selling in one game.

Now I am starting a new server and want to send another mass PM. to all about it starting BUT now it is grayed out!?

ONLY the registered users is now grayed out which again I recently sent a mass e-mail to this group. I thought maybe it was because my inbox, send box and outbox were %100 full so I completely emptied ALL three and still it is grayed out. I attached a Screen Shot and would appreciate IMMEDIATE help with this as I wanted to send this days ago it starts Sunday and it took me almost 5 days just to get logged in here and post this qq. (http://help.forumotion.com/t140845-how-do-i-recover-user-name-password-on-this-site) That was me UpsetUser.

Anyway any help from anyone ASAP be appreciated, ty!

KWKParachuter
Forumember

Male Posts : 40
Reputation : 0
Language : English
Location : New Brunswick, Canada

http://www.saintsofgod.forumotion.net

Back to top Go down

Solved Re: Mass group private messaging.

Post by SLGray on May 26th 2015, 10:34 pm

Does this group have more than 1,000 members?  I believe now that you can not send a pm to a group that has over 1,000 members.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35627
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Mass group private messaging.

Post by Leviosa on May 27th 2015, 11:11 am

Hello

First of all, you have to know that most of the staff members are volunteers, so you require IMMEDIATE answers but they are just doing their best. So, please be patient!

Secondly, you have an informative pop-up on your inbox explaining you cannot send a mass private message to a group with more than 1,000 members (as explaining by SLGray)


I've checked your members list and you've more than 1000 members. So, you have to split in 2 groups to send your mass private message.

For more information, thanks for reading this tutorial: http://help.forumotion.com/t139881-how-to-send-a-mass-private-message

Regards
Buttercup


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15358
Reputation : 1563
Language : French, English

http://help.forumotion.com

Back to top Go down

Solved Re: Mass group private messaging.

Post by KWKParachuter on May 27th 2015, 8:02 pm

Interesting it was well over the 1000 limit 3 - 4 weeks ago roughly when I sent it to the ENTIRE group about a gear sale then and now does now work,..... there's over 1300 in that group and has been for years so it didn't go over the 1000 limit recently and even I got the PM. also in my own inbox after clicking send because I am in all the groups so that's very very interesting that you say the number is 1000.

Anyway what ever I will split it up,... any easy way to do this or I have to do it one by one because I will just create a second group named "RegisteredUsers2" or something.

As for the patients comment I had tons of it. I spent five days here on and off trying to get a user name recovered. You should really add the option to recover user name & pass word to e-mail and think of how much time I wasted when I have things to be doing and this here is your thing. It was frustrating having my other site PW. reset three times also along the way and no one was getting it for some reason. So do to this masssss days delay I have something important these people need to know so I asked NICELY as I am busy trying to keep up with this new thing. I don't need to be told to have patients thank you though and of course I have common sense to understand that I am not the most important or first in line and that your all busy also that's why I asked.

Any way any easy way to split the group up fast or I must re-add 300+ of them to a new user group one by one???

KWKParachuter
Forumember

Male Posts : 40
Reputation : 0
Language : English
Location : New Brunswick, Canada

http://www.saintsofgod.forumotion.net

Back to top Go down

Solved Re: Mass group private messaging.

Post by SLGray on May 28th 2015, 7:47 pm

You will have to do it one by one.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35627
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Solved.

Post by KWKParachuter on May 28th 2015, 9:29 pm

Yeah didn't see any option for it when I had a quick look.

All good, thanx again for all the help and take care.


Last edited by KWKParachuter on May 28th 2015, 9:30 pm; edited 1 time in total (Reason for editing : Solved.)

KWKParachuter
Forumember

Male Posts : 40
Reputation : 0
Language : English
Location : New Brunswick, Canada

http://www.saintsofgod.forumotion.net

Back to top Go down

Solved Solved.

Post by KWKParachuter on May 28th 2015, 9:30 pm

Solved.

KWKParachuter
Forumember

Male Posts : 40
Reputation : 0
Language : English
Location : New Brunswick, Canada

http://www.saintsofgod.forumotion.net

Back to top Go down

Solved Re: Mass group private messaging.

Post by KWKParachuter on May 28th 2015, 9:32 pm

Buttercup wrote:Secondly, you have an informative pop-up on your inbox explaining you cannot send a mass private message to a group with more than 1,000 members (as explaining by SLGray)
 I did not get that. Sad

KWKParachuter
Forumember

Male Posts : 40
Reputation : 0
Language : English
Location : New Brunswick, Canada

http://www.saintsofgod.forumotion.net

Back to top Go down

Solved Re: Mass group private messaging.

Post by SLGray on May 28th 2015, 10:13 pm

When you create a pm, there should be a box with a question mark to the right of the group box.  Hover your cursor over it.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35627
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Mass group private messaging.

Post by KWKParachuter on May 28th 2015, 10:19 pm

KK, see that. (Was trying click it fast before lol.)

Still wondering why the heck it let me send a mass PM. to this grp. roughly a month ago and worked because I got it also and that grp. had over 1000+ in it for years and years now.

KWKParachuter
Forumember

Male Posts : 40
Reputation : 0
Language : English
Location : New Brunswick, Canada

http://www.saintsofgod.forumotion.net

Back to top Go down

Solved Re: Mass group private messaging.

Post by brandon_g on May 28th 2015, 10:48 pm

Unfornately that is just how the system is set up and has been for awhile. Why it went through before, I don't know, maybe you were sending it to a different group (with less then -1000 members) or maybe it was a strange coincende.

Sorry for the inconvience Sad.
-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5140
Reputation : 478
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Solved Re: Mass group private messaging.

Post by KWKParachuter on May 29th 2015, 7:28 pm

Acceptable, all good. 

I'll deal with it.

KWKParachuter
Forumember

Male Posts : 40
Reputation : 0
Language : English
Location : New Brunswick, Canada

http://www.saintsofgod.forumotion.net

Back to top Go down

Solved Re: Mass group private messaging.

Post by SLGray on May 29th 2015, 9:28 pm

Topic solved and archived


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35627
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum