Suspicious Activity, member can't login

A member of my site says that they can't login and they get a "suspicious activity" error. I've searched ehre for other topics but they seem to say theyre being solved privately and don't show open solutions. Really need help with this, thanks

Hi,

It looks like he's been caught in our Anti Spam system, occasionally this can happen.

Could I get the following information of the member who's experiencing this issue sent to me via private message?

Role: (member, mod)
Username on the forum:
Email address of the account:
IP Address:
What's the exact error message?