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Banned inactive user and entered reason; reason doesn't appear under Ban Control

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Solved Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by CuriousPortlander on June 11th 2015, 7:56 am

I searched your site and couldn't find this issue mentioned.

When a new user registration is requested that is suspicious, and I click on their username in the Inactive Users screen, I scroll to the bottom, click "Banned", and enter a ban reason, and Save. However, when I go to Ban Control page, and look through the list of banned users, the ban reason I entered is not there. Ban reason is blank. How do I get it to appear? Do I have to set the rank to Banned when I ban them? Or is there some other reason why the banned reason does not appear?

Thanks in advance.

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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by Leviosa on June 11th 2015, 9:06 am

Hello

Could you please provide the url of your forum?
Thanks


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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by CuriousPortlander on June 11th 2015, 4:34 pm

Buttercup wrote:Hello

Could you please provide the url of your forum?
Thanks

Thanks for your quick reply.

http://www.realitychatter.com/

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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by Leviosa on June 11th 2015, 5:26 pm

Hello

I made a test with Buttercup.

At first, I activated the member "Buttercup"

1- Via the ban control



I searched the user and added the reason. After checking the ban reason appeared properly:


2- Via the member profile:


I banned Buttercup member and added the reason "test reason". After saving, the reason appeared properly:


Maybe I did not well understand your problem scratch Let me know Smile


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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by CuriousPortlander on June 11th 2015, 5:59 pm

OK, I see the ban reason you entered. Thank you for testing that.

The only difference between what you did and what I do is you activated the user first. I typically ban the suspicious ones while still in the "inactive" state. Is that the problem? Do I have to activate them before banning them?

Thanks again for your quick response.

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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by brandon_g on June 11th 2015, 8:21 pm

Hello,

If the account is inactive the member cant login anyway. So you dont nessecarily have to ban the account. Smile


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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by CuriousPortlander on June 11th 2015, 8:55 pm

Thanks, I know that; but we have several Admins here, and if I leave it inactive, another Admin may activate it.

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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by brandon_g on June 11th 2015, 9:15 pm

You could just ask them to allow you to only activate them. Or you could simply delete the account, but banning an account before its even active seems pointless to me!


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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by CuriousPortlander on June 17th 2015, 1:28 am

Buttercup, you can mark this as solved. Thanks for your help.

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Solved Re: Banned inactive user and entered reason; reason doesn't appear under Ban Control

Post by SLGray on June 17th 2015, 2:06 am

Topic solved and archived


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