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Missing Icons and Slow Response between pages-- Resynch?

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Solved Missing Icons and Slow Response between pages-- Resynch?

Post by Kathryn K on Thu Jun 25, 2015 8:13 pm

I was just informed by one member that she is only getting blank white "post" box and lengthy delay moving from page to page on our forum.

We are at:

www.politicsandstuff.forumotion.com

We are using phpBB3.

This is her note to me --

I have had so much trouble getting on here and my comment box has no icons in it. Is it just me or are some of you having a problem?


OK, I went from IE to Firefox. Same problem and my ipad uses Safari, so the only one I have left is google.

I wanted to try to resynch her account by cannot remember where to find that function in the Admin. Panel.

She is only member experiencing this and she has cleared history/cache/cookies.

Any and all help is appreciated.

Thanks in advance.




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Solved Further Info

Post by Kathryn K on Thu Jun 25, 2015 8:16 pm

Just informed me that her internet connection is fine as she can open other sites and read/respond fine...it's only with our site. Sad

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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by SLGray on Thu Jun 25, 2015 9:07 pm



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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by Kathryn K on Thu Jun 25, 2015 9:26 pm

Thank you for your reply.

Um, wouldn't it be affecting all of the members? She is the only person who is having this problem.

Would the resynch (sp?) not work?

I can't remember under what tab where I found it in the past!

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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by SLGray on Thu Jun 25, 2015 9:28 pm

Ask the member to clear hers/his browser's cache and history.


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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by Kathryn K on Thu Jun 25, 2015 9:34 pm

@SLGray wrote:Ask the member to clear hers/his browser's cache and history.


First thing I told her to do SLGray--- not only the board's cookies but her computer's too. She's also tried to site on IE, Safari, Chrome and all having same problem.

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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by SLGray on Thu Jun 25, 2015 9:37 pm

If it is only happening to her then it sounds like an issue on her side.


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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by Kathryn K on Thu Jun 25, 2015 9:41 pm

But she can and has gone to other sites and is having NO issues. Only on P&S (politicsandstuff).

Can you tell me where I can find the resynch page on the Admin Panel please...I can't find it.

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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by Kathryn K on Fri Jun 26, 2015 1:39 pm

I have been informed by our member that her board cleared this afternoon on both her Ipad (Safari) and computer (IE & Chrome).


I'd still really like to know under what tab I can find the "resynch" member and/or board please!!!!


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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by brandon_g on Fri Jun 26, 2015 4:47 pm

It will be under 'General' tab in the acp (admin panel) and under 'Configuration' scroll to the bottom. It will say synch users?

Hope this helps,
-Brandon


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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by Kathryn K on Fri Jun 26, 2015 5:24 pm

Perfect!!!

Thanks so much Brandon_g

I am now "solved."

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Solved Re: Missing Icons and Slow Response between pages-- Resynch?

Post by APE on Fri Jun 26, 2015 7:49 pm

Topic solved and archived



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