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Problems with editor and scroll

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In progress Problems with editor and scroll

Post by Richardr on July 5th 2015, 3:44 am

We have a few issues on our forum (phpBB2).

1. The portal scrolling module has frozen.
2. Out post editors do not display smileys or icon buttons, and we can't switch to WYSIWYG.
3. In the admin panel, we can't remove the "Never provide your password to anyone," section.

Thanks.


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In progress Re: Problems with editor and scroll

Post by SLGray on July 5th 2015, 4:41 pm

Please post your forum's link.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Problems with editor and scroll

Post by Richardr on July 11th 2015, 1:34 am

It's been a week and we still have this problem. I PMed SLGray our forum link. The problems come and go: no editor buttons and can't change it to WYSIWYG; no smileys; scroll is static; can't remove a notification box in the admin panel

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In progress Re: Problems with editor and scroll

Post by JScript on July 11th 2015, 2:42 am

@Richardr
Hello!
Your description of the problem probably is related to errors in JavaScript / jQuery code.

But for us to prove it is necessary that you inform us the address of your forum!

JS

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In progress Re: Problems with editor and scroll

Post by SLGray on July 11th 2015, 4:20 am

It would help all of us if you post your forum's link.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Problems with editor and scroll

Post by Richardr on July 11th 2015, 5:28 am

Posting link just brings in a flood of trolls, with which we then have to deal for days on end and which is why we prefer to send it via PMs.

Thanks for your understanding.

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In progress Re: Problems with editor and scroll

Post by SLGray on July 11th 2015, 5:39 am

You can always edit your post to remove the link.


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Never post your email in public.


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In progress Re: Problems with editor and scroll

Post by Richardr on July 11th 2015, 5:57 am

It doesn't help...

It's too late by then.

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In progress Re: Problems with editor and scroll

Post by SLGray on July 11th 2015, 5:59 am

Send me the link again.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Problems with editor and scroll

Post by brandon_g on July 11th 2015, 3:52 pm

You could put the link in hide tags (
Code:
[hide][/hide]
) which would hide it from anyone who doesn't reply to the topic. Would reduce the risk of trolls to almost nothing and then you can edit it afterward.


Just wanted to make that suggestion, hope it can help at all,

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: Problems with editor and scroll

Post by JScript on July 11th 2015, 5:04 pm

@Richardr

The only problem that I have identified was this:


But the file notutf8-en.js is the Forumotion!

We will check in more detail what might be happening ok?

JS

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In progress Re: Problems with editor and scroll

Post by Richardr on July 12th 2015, 3:23 am

Thanks for the replies. We look forward to a resolution of it all, as it's a never-ending daily occurrence

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In progress Re: Problems with editor and scroll

Post by Ange Tuteur on July 12th 2015, 10:48 am

Hi @Richardr,

If you refuse to provide the staff with your forum URL then there is nothing more we can do to help you. We cannot resolve most problems without experiencing them firsthand. If you're fearful of posting your forum link public then make use of the hide tags as this will only make it visible to staff and people who've replied to your topic. Refusing to do so, only extends the time for you to receive a solution.

Since you've not provided your forum URL, I am only going to go on mere assumptions. Firstly, disable JavaScript codes management to see if that's where the problem originates from. Administration Panel > Modules > JavaScript codes management

Tick "no" and save. Then proceed to your forum to see if your editor is functioning once more. If it is, then it's simply a process of elimination on your part to identify the script that's causing the problem by disabling each one until you've found the cause.

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