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Email already taken upon reigstration

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In progress Email already taken upon reigstration

Post by jan4jam on July 15th 2015, 8:45 am

Good morning,

My friend of long standings is trying to join the forum and it is telling her that her email is already taken.

I went in and registered for her to make sure she was doign it properly if you go to the register button on my forum you will see how I explain on the agree page to people how to register to make it easier on them?

My site is at www.bipolarandsupport.com

I am having the same issue as her and am nervous that people from my other site are not being able to log in/ register?

Please assist me on this matter as soon as you are available?

Thank you have a good day
Jan

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In progress Re: Email already taken upon reigstration

Post by jan4jam on July 15th 2015, 9:09 am

Good morning,

I finally got her registered and it took a while but what I noticed is that the email we tried to use when we went to update her profile was one of the emails we used to register her with and it would not allow her to use one that we used upon registration when it wasn't allowing access very confusing to me? How can I resolve this issue for i was wondering why I have not had users from other site/forum join yet?

Thank you
Jan

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In progress Re: Email already taken upon reigstration

Post by APE on July 15th 2015, 12:59 pm

Hello Jan,

let me see if i got this right?

You have a member that was trying to make an account on your forum and it was telling you and the user that the Email address was already used ?

So you then made the account your self with one of your own Email addresses and then it worked fine..

After the account was made you tried to change the Email address for the member to there own one and it is still saying the Email address is being used already!!

If this is the case then you will need to give me a little bit of info from the members account.

What is the host name of the Email address ?
Example (Hotmail, Yahoo, Gmail, Live,) only give the last part of the Email address like Hotmail.com


Now when you say
@Jan wrote:i was wondering why I have not had users from other site/forum join yet?
I am not 100% sure what you mean by other site !!





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In progress Re: Email already taken upon reigstration

Post by jan4jam on July 15th 2015, 5:30 pm

Good afternoon Ape,

Yes you have that exactly right, first off the email that we were trying to use was a yahoo.com email.

Then when I tried to change her name etc thinking it was a too common name etc, it said email already taken which confuses me since it did not let her register why is it not letting her use the email if it is not registered?

Then I tried a few different names and emails and she is in, but I just got home and now I have like 6 users to approve that we were trying when trying to register her so all reality here it was registering her but telling me and her while we were doing it invalid email? So it did yes go through but telling the member no?

Hope that is understandable.

What I mean by other group/forum is I moved form another site to this one and I am nervous since I have not seen my regulars register here yet so I am hoping they are not having difficulty registering is all?

Thank you have a good day
Jan

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In progress Re: Email already taken upon reigstration

Post by SLGray on July 15th 2015, 5:34 pm

Contact your regulars and ask if they have tried to register.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email already taken upon reigstration

Post by jan4jam on July 15th 2015, 7:24 pm

Well that would be great but I do not have their emails I have a few but the few I have I am close to them but the ones that were regulars I dont have their emails etc just knew their screen names I am stupid literally I didn't even think about printing out my members list the old one

Thanks Jan

PS/ but there is an issue cause it did not let me do it either and I was using off the wall names not common at all and the email thing kept happening even though it didn't let the registration go through? And I still an hour later got notified of pending accounts when they were not accepting it upon registration as it told us as we were doing it, know what I mean I hope kept just saying email already used when I did not use one email more than once and etc

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In progress Re: Email already taken upon reigstration

Post by SLGray on July 15th 2015, 9:28 pm

Did you check here after trying to create the accounts:
AP > User & Groups > Users > Inactive List


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email already taken upon reigstration

Post by jan4jam on July 16th 2015, 10:31 am

Good morning,

I just went there to users inactive list and removed the members name that I was using when trying to get her registered but what do I do there to make sure this doesn't happen to members when they register?

Thank you have a goo day.
Jan

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In progress Re: Email already taken upon reigstration

Post by APE on July 16th 2015, 1:15 pm

ok as you can see i made an account on your forum with my test account.


my account is now put on hold until you ok it

AP > User & Groups > Users > Inactive List

EDIT: please note all Email accounts must be real ones or our system will say it is not real.

it maybe just a problem with yahoo.com





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In progress Re: Email already taken upon reigstration

Post by APE on July 16th 2015, 1:23 pm

i have just tested it again in a yahoo account in the name of support staff 1234 and it took that name and Email address too so its nothing to do with our systems i would say make sure you have no banned Email address in your banned list and make sure all members are removed from
AP > User & Groups > Users > Inactive List then ask the member to try and log in if they did make the account and if they did not make the account delete there account and try again.
Please remove my accounts on the forum


APE





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In progress Re: Email already taken upon reigstration

Post by brandon_g on July 16th 2015, 2:30 pm

Yeah was just going to add I doubt there is any problem with yahoo, I register all my accounts with yahoo emails (except certain ones where I may use my gmail) and they always go through no problem. I have even made accounts with clearly not real emails and it has put it through, of course I had to activate it in the acp.


Jan, could provide us with a screenshot of the message you get

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: Email already taken upon reigstration

Post by jan4jam on July 16th 2015, 4:59 pm

Good afternoon,

I do not know how to do a screen shot it simply says email already taken , I guess all is well but for the record I used a outlook email addy a hotmail one and a live.com one.

But if you say it is okay then it is....

Just a little concerned....

Okay u may close this request it is resolved.

Thank you
Jan Roga

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In progress Re: Email already taken upon reigstration

Post by APE on July 16th 2015, 7:14 pm

just before i close this can you please run a test in the ACP for me.

Please Do the Following step.

ACP >> Users & Groups Tab >> Users >> Search users >> Username / e-mail: Add the Full Email address in that box and then click OK if the address is in our datacenter linked to your forum it will come up with the members with that account.

If it is not found then maybe it's an address we have marked as a spam Email...Some times that can happen.

I can then run a test on my forum with that members Email address if you send it to me by PM.

I will see if i can add it to my forum and if i find its not working i can then ask for the Email address to be searched for on our servers to see if there is a ban on the system or not.

APE





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In progress Re: Email already taken upon reigstration

Post by jan4jam on July 19th 2015, 11:37 am

Good morning Ape

My friend didn't understand my instructions on the agreement page that I put not to use a common name she tried to join with the name "Chelle" and her email is EMAIL REMOVED, we also tried to use this email "EMAIL REMOVED" But she does not use that one anymore, the second one I just typed in.

But when I was registering for her I used a uncommon name and it kept saying email address already taken for both that is my question if it didn't allow her to register why wasn't it letting me or her use that same email?

Thank Ape have a good day all and thanks all God Bless,
Jan

PS/ so what I did was use a email that I do not use anymore for her, it is mine, and that email I am using for her that went through okay upon registration is EMAIL REMOVED

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In progress Re: Email already taken upon reigstration

Post by APE on July 19th 2015, 4:00 pm

OK i have removed the Email addresses you put in the post.

I will run a test or 2 and see what i find it looks to me that them Email addresses are banned on our servers but I will try and talk a look and see if my tests work first before i ask Pro admin to take a look

EDIT:

OK i have run a tests and the Email address loftis_Part removed @yahoo.com is working in my test forum fine so it is not banned on our servers.

Try going in you your ACP and go to the members account and re- add the Email address there and then save.

If you still have a problem can you please pm me a test account with a test account on admin rights so I can take a look for you.

also in the pm can you send me a link to that members profile.

APE





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