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Links not clickable for guests any more

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Solved Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 7:18 pm

Hello everyone,

Since a few days guests are not able to see/click text links any more. For example, if there's a text saying "click HERE", guests will only see "click HERE".
I know there's a permission option for this in the Administration Panel, but it is set to "All", so everyone can see the links.

This problem started just a few days ago, and it's forum-wide, so not one specific category/subforum.
Can this be caused by a bug in the latest forum software or something?

Thank you for your time and help in advance.

Kind regards,

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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 7:27 pm

Hello @Games4theworld

I would like t run a really fast test before i ask for someone to report this as a bug.

Some times when we do work on a server some data on our end can be changed to the default settings. So there for when you have set it to yes it can still show as yes but in fact it is now set to NO.

Can you go to the setting click No and then Save. After you have saved i will need you to go and Resynchronize your forum

ACP >> General Tab >> Forum >> Configuration >> Right to the bottom of the page .

Resynchronize your forum: Tick the Box
once done go back to the settings and then click The setting to YES again and SAVE.

This should then boot our systems back in to gear and fix your problem.





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Solved Re: Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 8:13 pm

Hi APE,

Thank you for your reply.
There's not really a yes/no option, but I changed it to "Administrator"-only temporarily, then synced and then put it back to "All". That did not solve the issue unfortunately.
This is the option I'm referring to, by the way:


Kind regards,

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Solved Re: Links not clickable for guests any more

Post by SLGray on July 16th 2015, 8:14 pm

Please post a link to a topic with links that guests can see.

I believe links in posts were never clickable to guests to begin with, but they were visible if you set it correctly.


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Solved Re: Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 8:29 pm

I can 100% confirm that text links have always been visible to guests, if the setting was set to "All".
HERE is an example post.

As you can see, the link shows up just fine when logged in:

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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 8:32 pm

yes it dose SLGrey i have put it on my forum and then logged out and i see the link so i think there maybe a code you have on your forum that may be messing this up.

Please turn off all your java codes and then see if there is still a problem.





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Solved Re: Links not clickable for guests any more

Post by SLGray on July 16th 2015, 8:33 pm

I mean that I believe links are not clickable to guests, but they can see them.


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Solved Re: Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 8:45 pm

I've tried turning off Javascript codes completely, and even removed all custom CSS. None of it made a difference, unfortunately.
And I can also confirm that guests have always been able to see and click text links just fine, as long as everything is set correctly.

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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 8:51 pm

can you see if the problem is in some other browser aswell please





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Solved Re: Links not clickable for guests any more

Post by SLGray on July 16th 2015, 8:52 pm

Well on my forums guests are not able to click the links in posts, and it been this way for a long time.


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Solved Re: Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 8:54 pm

@APE wrote:can you see if the problem is in some other browser aswell please
Thank you, I've tried Chrome, Mozilla and IE. All have the same issue.

@SLGray wrote:Well on my forums guests are not able to click the links in posts, and it been this way for a lone time.
I'm not saying it's impossible. Razz Just saying that it is also possible. Probably a setting somewhere?

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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 8:54 pm

SLGrey its got to be set in each forum as you make the forum and set it.

ALL
Admin
Mod.

i have just run a test and it's working fine on my forum

But on your forum with the link you gave me in the last post i have the same problem. so it must be something in the settings on your acp ...

Can you please send me a test account with admin right's to my pm and i will take a look over the settings and see if they fit the same as i have on my forum.


Last edited by APE on July 16th 2015, 8:57 pm; edited 1 time in total





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Solved Re: Links not clickable for guests any more

Post by SLGray on July 16th 2015, 8:56 pm

My settings are set correctly on my forums, too, but guests can not click links in posts. They can click links everywhere except in posts. The exception to posts is they can click the links in signatures.


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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 9:00 pm

SLGray see this thread on my forum
http://www.achatworld.com/t982-my-test-for-fm Click the link where it says CLICK HERE IN THE POST lol





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Solved Re: Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 9:02 pm

@APE wrote:Can you please send me a test account with admin right's to my pm and i will take a look over the settings and see if they fit the same as i have on my forum.
With all due respect, I'm not comfortable with that.
Is it OK if I send you screenshots of setting pages you request? Then you can compare them to yours.

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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 9:05 pm

that is fine but it's more easy for me to go over the settings my self and i will not change a thing on your forum with out posting your problem here.... I under stand you worry about your forum but we do work for FM as part of there staff. and we can not change any data used by the Founder

EDIT: ok what i will do is go over my forum and think of all the settings to test out and send you a screen shot of the page i need you to look at Wink





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Solved Re: Links not clickable for guests any more

Post by SLGray on July 16th 2015, 9:07 pm

@APE wrote:SLGray see this thread on my forum
http://www.achatworld.com/t982-my-test-for-fm Click the link where it says CLICK HERE IN THE POST lol
Thanks. I will have to go through all my forums and locate the issue.


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Solved Re: Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 9:10 pm

@APE wrote:that is fine but it's more easy for me to go over the settings my self and i will not change a thing on your forum with out posting your problem here.... I under stand you worry about your forum but we do work for FM as part of there staff. and we can not change any data used by the Founder
Believe me, it's nothing personal at all, and I understand you work for FM. It's not the settings per se, we also have some hidden forums. Embarassed
If you could just tell me of which pages you want screenshots, I'll have them ready in a few minutes.

And please know that I appreciate all your help in this issue.

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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 9:13 pm

1st


2nd

in

  • Security find the following



That should fix your problem





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Solved Re: Links not clickable for guests any more

Post by SLGray on July 16th 2015, 9:13 pm

Forumotion can see those hidden sections without using an account.


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Solved Re: Links not clickable for guests any more

Post by Games4theworld on July 16th 2015, 9:18 pm

@APE wrote:1st


2nd

in

  • Security find the following



That should fix your problem
Guess what, "Disable external links to guests in messages:" was set to "Yes".
I changed it back to "No" and the problem is solved now!

Thank you very much, APE. Smile
Not sure why that option suddenly switched back to "Yes", as it has always been set to "No". Maybe caused by a forum update?
@SLGray wrote:Forumotion can see those hidden sections without using an account.
Of course, I understand that. But I assume only Administrators can do so (, right...?).
Nothing shady going on there, rest assured. Just not feeling comfortable someone reading personal/sensitive stuff. There's a reason they are hidden.

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Solved Re: Links not clickable for guests any more

Post by APE on July 16th 2015, 9:21 pm

yes admin's and other staff with server rights.

And i Do understand.

We have had some problems with servers data and it may have been changed there but then all forum would have done the same so i can not say why this was changed with out seeing your logs in your acp ...Anyway glad your problem is fixed now Wink

Have a really Fab day..

APE

Topic solved and archived





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