Mod can't log in

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In progress Mod can't log in

Post by FIB on Fri Jul 17, 2015 1:36 am

I have a mod who has been a member for quite some time and now suddenly he can't log in, I have checked all the settings and can not see anything wrong. I have logged in myself as him and there are no issues but if he tries it wont have it? he has cleared all his history and cookies and still it won't allow him in? however he has registered in a new name and its allowed him in so what is wrong???

Edit He's tried all browsers and even a proxy but still has the same issue?

My forum is www.ourbulgariaforum.com

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In progress Re: Mod can't log in

Post by mpelmmc on Fri Jul 17, 2015 1:45 am

Change his password so he'll be able to log in again. He will have to change his password then.

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In progress Re: Mod can't log in

Post by FIB on Fri Jul 17, 2015 1:46 am

Already tried that and it makes no difference

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In progress Re: Mod can't log in

Post by SLGray on Fri Jul 17, 2015 1:49 am

What exactly happens when he tries to log in?


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In progress Re: Mod can't log in

Post by FIB on Fri Jul 17, 2015 1:51 am

It responds with incorrect user name or password

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In progress Re: Mod can't log in

Post by SLGray on Fri Jul 17, 2015 1:53 am

Is he typing in the information or pasting it in?


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In progress Re: Mod can't log in

Post by FIB on Fri Jul 17, 2015 1:54 am

Typing it in, he's been away for almost a year and it was fine before he went.

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In progress Re: Mod can't log in

Post by SLGray on Fri Jul 17, 2015 1:57 am

What device and browser is he using?


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In progress Re: Mod can't log in

Post by Derri on Fri Jul 17, 2015 1:58 am

@FIB wrote:Typing it in, he's been away for almost a year and it was fine before he went.

He must be entering something wrong then because usually log in problems are related to our Anti Spam system but he's not getting any error messages relating to that.
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In progress Re: Mod can't log in

Post by FIB on Fri Jul 17, 2015 2:30 am

I'm waiting for him to get back to me with anymore info

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In progress Re: Mod can't log in

Post by FIB on Fri Jul 17, 2015 4:22 am

Ok just had a reply from my mod and here it is......

I have a Simple little Acer i3 laptop, with quite a bit of grunt for it's size...I normally prefer Mozilla as a browser, but can switch to IE, if I want to. I have Win 8.1, Industry Pro (imbedded) and up until now has been working very well. The only problem recently encountered was the inability to post comments on YouTube channels...but that is now working fine.


Edit: I have just changed his user id and asked him to try again but he is still not being allowed in??????

This is the message he gets.


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In progress Re: Mod can't log in

Post by FIB on Sat Jul 18, 2015 6:05 am

Anyone got any ideas ??

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In progress Re: Mod can't log in

Post by SLGray on Sat Jul 18, 2015 8:39 am

If you could log in using the information then it has to be on the mod side.  Could the mod be typing in the wrong information by accident.


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In progress Re: Mod can't log in

Post by FIB on Sat Jul 18, 2015 2:55 pm

No he's tried it over and over again and even got others to do it for him.

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In progress Re: Mod can't log in

Post by brandon_g on Sun Jul 19, 2015 2:09 am

Have you tried reschronizing his account? He has tried clearing his browser cache and cookies correct?


It has to be something on his end, if everyone else can login but him, it definitelly has to be an issue on his end.

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In progress Re: Mod can't log in

Post by FIB on Sun Jul 19, 2015 4:37 am

Thanks Brandon yes he has done all of what you say however how do I resynchronize his account ?

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In progress Re: Mod can't log in

Post by brandon_g on Sun Jul 19, 2015 6:18 am

ACP->General->Configuration-> Scroll down until you see 'Reschronize user', enter his username and hit save.


I can almost gaurntee you that it is something on his end, just have to figure out what. Has he tried from a different device at all?


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In progress Re: Mod can't log in

Post by The Godfather on Mon Jul 20, 2015 5:42 pm

@FIB wrote:Ok just had a reply from my mod and here it is......

I have a Simple little Acer i3 laptop, with quite a bit of grunt for it's size...I normally prefer Mozilla as a browser, but can switch to IE, if I want to. I have Win 8.1, Industry Pro (imbedded) and up until now has been working very well. The only problem recently encountered was the inability to post comments on YouTube channels...but that is now working fine.


Edit: I have just changed his user id and asked him to try again but he is still not being allowed in??????

This is the message he gets.


Hello,

Could you please gives us his profil url ?  :rose:
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In progress Re: Mod can't log in

Post by jucarese on Mon Jul 20, 2015 9:08 pm

Look into your AP disabled users
AP-users and groups-> Users -> inactive users
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In progress Re: Mod can't log in

Post by FIB on Tue Jul 21, 2015 1:42 am

@The Godfather wrote:
@FIB wrote:Ok just had a reply from my mod and here it is......

I have a Simple little Acer i3 laptop, with quite a bit of grunt for it's size...I normally prefer Mozilla as a browser, but can switch to IE, if I want to. I have Win 8.1, Industry Pro (imbedded) and up until now has been working very well. The only problem recently encountered was the inability to post comments on YouTube channels...but that is now working fine.


Edit: I have just changed his user id and asked him to try again but he is still not being allowed in??????

This is the message he gets.


Hello,

Could you please gives us his profil url ? 


Here you are http://www.ourbulgariaforum.com/u1724

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In progress Re: Mod can't log in

Post by brandon_g on Tue Jul 21, 2015 5:16 am

Have you tried reschronizing his account Fib?


Last edited by brandon_g on Tue Jul 21, 2015 5:28 am; edited 1 time in total
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In progress Re: Mod can't log in

Post by FIB on Tue Jul 21, 2015 5:24 am

Brandon what is hos account ???

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In progress Re: Mod can't log in

Post by brandon_g on Tue Jul 21, 2015 5:27 am

It was a typo... Lol I meant 'his'. bwi
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In progress Re: Mod can't log in

Post by FIB on Tue Jul 21, 2015 5:39 am

@brandon_g wrote:It was a typo... Lol I meant 'his'. bwi
-Brandon


Yes but nothing has changed Sad

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In progress Re: Mod can't log in

Post by FIB on Fri Jul 24, 2015 6:56 pm

Any more ideas ?

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In progress Re: Mod can't log in

Post by Shadow on Fri Jul 24, 2015 8:10 pm

You can reset his password and ask him to try again. There is absolutely no reason your member doesn't manage to connect Smile
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In progress Re: Mod can't log in

Post by FIB on Fri Jul 24, 2015 8:11 pm

Ok I think he has tried everything now and I have rest his password 3 times. Thank you

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In progress Re: Mod can't log in

Post by Shibiusa on Sun Aug 02, 2015 11:27 pm

Did you fix this yet? I had the same issue with a mod as well. He was getting worried. We found out it was a problem with his keyboard, that was switching some letters without his knowledge. It was fixed by typing his password in Wordpad and then pasting it.
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In progress Re: Mod can't log in

Post by Shadow on Mon Aug 03, 2015 6:06 pm

hello

Some username are not allowed to avoid spam. So please try an other username. Thanks
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