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Subscription Problem

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Solved Subscription Problem

Post by Pizza Boi on July 20th 2015, 11:09 am

Hi Very Happy

One of my friends tried to register in my forum; however he cannot because of this: http://i.imgur.com/ezVSNE8.png

I do not know how to fix this for future members, is there any way I can?

Regards,
Pizza Boi


Last edited by Pizza Boi on July 23rd 2015, 11:39 am; edited 1 time in total

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Solved Re: Subscription Problem

Post by Leviosa on July 20th 2015, 2:51 pm

Hello

Could you please provide the url of your forum?

When you enter your admin panel, do you see this member into the "inactive list"?


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Solved Re: Subscription Problem

Post by Pizza Boi on July 20th 2015, 6:52 pm

Hi Very Happy

http://redlustempire.forumtl.com/ . And no, he can't register so I decided to do an account for him using a different email (Still Gmail) and I configured it to his.

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Solved Re: Subscription Problem

Post by Leviosa on July 21st 2015, 9:44 am

So you managed to register?


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Solved Re: Subscription Problem

Post by Pizza Boi on July 21st 2015, 9:50 am

Hi Very Happy

Well I managed to but he couldn't. He's using Gmail and I used Gmail so it's not the Google's problem. What do you think's the cause, mademoiselle?

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Solved Re: Subscription Problem

Post by Pizza Boi on July 22nd 2015, 10:00 am

Hi Very Happy

Bump!

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Solved Re: Subscription Problem

Post by Leviosa on July 22nd 2015, 10:31 am

Hello

I don't know, and I don't think it is a bug as he is the only one that don't manage to register. I made a test on various forums with different email account and perfectly managed to register and then connect...


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Solved Re: Subscription Problem

Post by Pizza Boi on July 22nd 2015, 7:39 pm

Hi Very Happy

Hmm... well considering he's from the States I don't think it should be a problem. Is there any forum settings that can trigger that problem?

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Solved Re: Subscription Problem

Post by SLGray on July 22nd 2015, 7:43 pm

So that message appear when he fills out the information and press the button when registering? Ask him to tried creating an account on the support forum.


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Solved Re: Subscription Problem

Post by Pizza Boi on July 22nd 2015, 7:48 pm

Hi Very Happy

He can register in other FM sites fine but mine had a problem.

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Solved Re: Subscription Problem

Post by SLGray on July 22nd 2015, 7:59 pm

Do you have any coding that is connected to registering?


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Solved Re: Subscription Problem

Post by Pizza Boi on July 22nd 2015, 8:20 pm

Hi Very Happy

I checked everything and I can't seem to find any problem. I re-registered again as a test account and used Gmail and everything went through fine.

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Solved Re: Subscription Problem

Post by brandon_g on July 22nd 2015, 8:33 pm

Hello,

What username was he trying register with? If its too simple it could trigger the anti spammer/spambot system and not let him register.

-Brandon


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Solved Re: Subscription Problem

Post by Pizza Boi on July 23rd 2015, 9:27 am

Hi Very Happy

Like it's said in the screenshot, "Magi" I don't want that

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Solved Re: Subscription Problem

Post by Leviosa on July 23rd 2015, 10:31 am

Hello

It is possible Magi is blocked by our anti-spam tool ! Please ask your member to use an other username Smile


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Solved Re: Subscription Problem

Post by Pizza Boi on July 23rd 2015, 11:29 am

Hi Very Happy

Hmm... alright so that can happen. Alright, I will Smile. I'll do it for the future members too. Thank you @Buttercup and everyone else Smile.

Regards,
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Solved Re: Subscription Problem

Post by brandon_g on July 23rd 2015, 12:31 pm

Your welcome, anytime Very Happy.


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Solved Re: Subscription Problem

Post by APE on July 23rd 2015, 2:18 pm

Topic solved and archived





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