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Problems with a member

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In progress Problems with a member

Post by Reaper Grimm on July 24th 2015, 1:04 am

Hello, I'm one of the senior admins for Hogwarts Golden Age, and one of our members frequently is abusive and aggressive, usually I'd ban the IP, but the user changes it and reports us frequently, what can we do?

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In progress Re: Problems with a member

Post by brandon_g on July 24th 2015, 1:59 am

Hello,


Unforantelly all you can do is keep banning his accounts, email addresses and pms. He is probably using a proxy server and the ips arent even real. He will get tired eventually if you keep banning all of the above.


-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: Problems with a member

Post by JScript on July 24th 2015, 2:48 am

Or go to your ACP and follow the steps below, in this way only you can activate new accounts:


JS

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In progress Re: Problems with a member

Post by Reaper Grimm on July 24th 2015, 8:37 am

Thanks JS and Brandon, my worry is that if the user continues this path, the site will be closed, and although we are new, we've put a lot of effort into the site

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In progress Re: Problems with a member

Post by brandon_g on July 24th 2015, 2:46 pm

Hello,

What exactly do you mean by closed? By you guys? By Forumotion? If by Forumotion, dont worry, if you delete his posts and ban his accounts, you'll be fine. Every site gets a troll sometime, all you can do is deal with as best as you can, which you are.


Remember to mark your topic when a solution is found.

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In progress Re: Problems with a member

Post by Reaper Grimm on July 24th 2015, 4:36 pm

Yeah by forum, so if we delete the lot, ban all accounts and IP we'll be okay?

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In progress Re: Problems with a member

Post by brandon_g on July 24th 2015, 5:09 pm

Yeah, keep banning his email addresses, accounts, ips and delete all posts by them. They will get tired eventually and just leave your forum alone. Very Happy


Just keep at it, eventually they will have had enough and be tired out and just leave.


-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: Problems with a member

Post by SLGray on July 24th 2015, 7:22 pm

Also I would not interact with the person, like reply to pm's or emails, reply to his/hers posts on your forum or other sites, etc.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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