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Social Icons in Notifications bar not visible.

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Solved Social Icons in Notifications bar not visible.

Post by Castellana on July 24th 2015, 6:38 pm

Hello! Hello

A few days ago I installed the Tagging and Notifications system on my forum.

At installation, the social icons were invisible, but after a day or so they appeared in the bar.

They were visible this morning, but now they are not.

What is the explanation for this? Why do they appear and then disappear? And, most importantly, what should I do to get them back?

Thanks for any help!

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Solved Re: Social Icons in Notifications bar not visible.

Post by Pizza Boi on July 24th 2015, 6:50 pm

Hi Very Happy

In general, you don't even need to code them anymore because it's an option in FM itself Smile. It's in Modules IIRC. I mean, unless you just activated it, then perhaps something's conflicting with your forum.

Regards,
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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 24th 2015, 7:28 pm

Is this your forum - http://cvas.forumotion.com/portal ? If yes, I see the icons in the toolbar at the top of the forum.


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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 25th 2015, 1:42 am

Yes, @SLGray, that's my forum. I'm not seeing the icons but I saw them this morning, just before I went into the ACP to experiment with a new banner.

Even though the icons don't show, if you hover over the corresponding space and click, you get where you want to go.

Do you have a suggestion for how I can get them to display?


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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 25th 2015, 4:46 am

I see them. Clear your browser's history and cache.


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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 25th 2015, 7:28 am

Well, I'm glad you can see them. *lol* If you can, then maybe my members can.

To me they are still invisible. I even tried making the screen smaller and then larger, but no luck.

I should add that when the social icons are invisible, so is the magnifying glass and the up and down arrows to hide the notifications bar.

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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 25th 2015, 7:11 pm

Clear your browser's cache and history.


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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 25th 2015, 7:15 pm

Sorry, I should have said I did clear the cache and history the first time you suggested it, yesterday, and I cleared it again just now.

The icons are still not showing up for me.

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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 25th 2015, 7:48 pm

Are you using a mobile device?


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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 26th 2015, 1:10 am

No, I'm using a laptop and firefox is the browser.

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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 26th 2015, 3:47 pm

Please post a screenshot of the homepage.


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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 27th 2015, 12:03 am

Here it is:



Hope it helps.

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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 27th 2015, 4:30 am

It must be on your side, because I see them.


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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 27th 2015, 6:16 am

Thanks. My members say they can see them, too. Do you have any idea of what would account for only me not seeing them?

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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 27th 2015, 7:55 pm

It could be that you are using an AdBlocker or PopUpBlocker that hides the icons.


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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 27th 2015, 11:56 pm

In the past, I've gotten messages that say, "Firefox has prevented a pop-up window from opening." Is that what you mean?

One of my members has just told me that they can see the icons, but can NOT see the word "Notifications" after their username.

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Solved Re: Social Icons in Notifications bar not visible.

Post by Luffy on July 28th 2015, 12:01 am

Try deactivating and activating again the FM Toolbar and have your browser cleared from the beginning of the time you browse with Firefox. Also check if Firefox is up to date. Maybe that's why you cannot see them.






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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 28th 2015, 5:47 am

Thanks, Luffy. My firefox is up to date. I did everything that you suggest, but the social icons are still invisible to me.

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Solved Re: Social Icons in Notifications bar not visible.

Post by Ange Tuteur on July 28th 2015, 10:38 am

Hi @Castellana,

Can you see the content in the following link ?
http://www.illiweb.com/fa/i/toolbar/toolbar.png

It's an image map for the toolbar which contains a majority of the icons you don't see. From my inspection I've noticed nothing out of the ordinary, so I was assuming it could have something to do with the image map.

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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 28th 2015, 5:43 pm

@Ange Tuteur - I think you've got it!

The link leads me to a "URL blocked by FortiClient" notice from FortiClient. It's calling your image map a "security risk: malicious website."

FortiClient was recently installed on our computer! I guess it's doing its job, but can I bypass this one block? That was very clever of you to figure out what the problem could be. thumleft

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Solved Re: Social Icons in Notifications bar not visible.

Post by Ange Tuteur on July 28th 2015, 5:49 pm

Does it have a whitelist ? If so, it would be wise to whitelist http://illiweb.com/ as that's where a majority of the resources for our forums are hosted. I've never used it, but they do have a support site if you can't find how to whitelist a site. https://support.fortinet.com/

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Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 28th 2015, 9:44 pm

Thanks for all of this information. The next step is up to me, so we can call this solved.

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Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 28th 2015, 10:10 pm

Topic solved and archived



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