The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Social Icons in Notifications bar not visible.

View previous topic View next topic Go down

Solved Social Icons in Notifications bar not visible.

Post by Castellana on July 24th 2015, 6:38 pm

Hello! Hello

A few days ago I installed the Tagging and Notifications system on my forum.

At installation, the social icons were invisible, but after a day or so they appeared in the bar.

They were visible this morning, but now they are not.

What is the explanation for this? Why do they appear and then disappear? And, most importantly, what should I do to get them back?

Thanks for any help!
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Pizza Boi on July 24th 2015, 6:50 pm

Hi Very Happy

In general, you don't even need to code them anymore because it's an option in FM itself Smile. It's in Modules IIRC. I mean, unless you just activated it, then perhaps something's conflicting with your forum.

Regards,
Pizza Boi
avatar
Pizza Boi
Hyperactive

Male Posts : 2016
Reputation : 160
Language : French
Location : Pizza Hut!

http://redlustempire.forumtl.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 24th 2015, 7:28 pm

Is this your forum - http://cvas.forumotion.com/portal ? If yes, I see the icons in the toolbar at the top of the forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 25th 2015, 1:42 am

Yes, @SLGray, that's my forum. I'm not seeing the icons but I saw them this morning, just before I went into the ACP to experiment with a new banner.

Even though the icons don't show, if you hover over the corresponding space and click, you get where you want to go.

Do you have a suggestion for how I can get them to display?

avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 25th 2015, 4:46 am

I see them. Clear your browser's history and cache.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 25th 2015, 7:28 am

Well, I'm glad you can see them. *lol* If you can, then maybe my members can.

To me they are still invisible. I even tried making the screen smaller and then larger, but no luck.

I should add that when the social icons are invisible, so is the magnifying glass and the up and down arrows to hide the notifications bar.
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 25th 2015, 7:11 pm

Clear your browser's cache and history.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 25th 2015, 7:15 pm

Sorry, I should have said I did clear the cache and history the first time you suggested it, yesterday, and I cleared it again just now.

The icons are still not showing up for me.
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 25th 2015, 7:48 pm

Are you using a mobile device?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 26th 2015, 1:10 am

No, I'm using a laptop and firefox is the browser.
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 26th 2015, 3:47 pm

Please post a screenshot of the homepage.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 27th 2015, 12:03 am

Here it is:



Hope it helps.
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 27th 2015, 4:30 am

It must be on your side, because I see them.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 27th 2015, 6:16 am

Thanks. My members say they can see them, too. Do you have any idea of what would account for only me not seeing them?
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 27th 2015, 7:55 pm

It could be that you are using an AdBlocker or PopUpBlocker that hides the icons.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 27th 2015, 11:56 pm

In the past, I've gotten messages that say, "Firefox has prevented a pop-up window from opening." Is that what you mean?

One of my members has just told me that they can see the icons, but can NOT see the word "Notifications" after their username.
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Luffy on July 28th 2015, 12:01 am

Try deactivating and activating again the FM Toolbar and have your browser cleared from the beginning of the time you browse with Firefox. Also check if Firefox is up to date. Maybe that's why you cannot see them.





avatar
Luffy
Manager
Manager

Male Posts : 4782
Reputation : 484
Language : Greek, English
Location : Greece

http://vibes.forumotion.com/

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 28th 2015, 5:47 am

Thanks, Luffy. My firefox is up to date. I did everything that you suggest, but the social icons are still invisible to me.
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Ange Tuteur on July 28th 2015, 10:38 am

Hi @Castellana,

Can you see the content in the following link ?
http://www.illiweb.com/fa/i/toolbar/toolbar.png

It's an image map for the toolbar which contains a majority of the icons you don't see. From my inspection I've noticed nothing out of the ordinary, so I was assuming it could have something to do with the image map.
avatar
Ange Tuteur
Forumaster

Male Posts : 13175
Reputation : 2876
Language : EN10, FR5
Location : Macungie, PA

http://fmdesign.forumotion.com

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 28th 2015, 5:43 pm

@Ange Tuteur - I think you've got it!

The link leads me to a "URL blocked by FortiClient" notice from FortiClient. It's calling your image map a "security risk: malicious website."

FortiClient was recently installed on our computer! I guess it's doing its job, but can I bypass this one block? That was very clever of you to figure out what the problem could be. thumleft
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Ange Tuteur on July 28th 2015, 5:49 pm

Does it have a whitelist ? If so, it would be wise to whitelist http://illiweb.com/ as that's where a majority of the resources for our forums are hosted. I've never used it, but they do have a support site if you can't find how to whitelist a site. https://support.fortinet.com/
avatar
Ange Tuteur
Forumaster

Male Posts : 13175
Reputation : 2876
Language : EN10, FR5
Location : Macungie, PA

http://fmdesign.forumotion.com

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by Castellana on July 28th 2015, 9:44 pm

Thanks for all of this information. The next step is up to me, so we can call this solved.
avatar
Castellana
Forumember

Female Posts : 282
Reputation : 5
Language : english

http://cvas.forumotion.com/portal

Back to top Go down

Solved Re: Social Icons in Notifications bar not visible.

Post by SLGray on July 28th 2015, 10:10 pm

Topic solved and archived



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40180
Reputation : 2715
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum