The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Threads sometimes centered rather than left-justified, and Ads over posts

View previous topic View next topic Go down

Pro Admin Threads sometimes centered rather than left-justified, and Ads over posts

Post by David1501 on August 1st 2015, 4:36 pm

We have had reports from posters that sometimes when they click on a new thread, or when they've just posted to a thread, the posts show up centered rather than left-justified. The next time they go back to that same place, the threads'll be left-justified again.This happens for both Firefox and IE. The entire pagerandomly goes from left justified to centered and back to normal when opening a thread or closing one.

What's more bothersome is the ad banner that dangles itself over the first couple of threads. It positions itself in a way that you can't open on the last post. No way to X it out.

Is this a board coding issue or the user's browser issue?

PS: A user just noticed that today each time the threads went centered, the ad for XFinity was in the dangling banner.


Last edited by David1501 on August 1st 2015, 5:41 pm; edited 1 time in total

David1501
Forumember

Posts : 43
Reputation : 1
Language : English

http://bachchat.forumandco.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by brandon_g on August 1st 2015, 5:28 pm

Hello,

What do you mean by 'centered'? May you provide a screenshot? What is the url to the forum?

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5351
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by David1501 on August 1st 2015, 5:45 pm

@brandon_g wrote:Hello,

What do you mean by 'centered'? May you provide a screenshot? What is the url to the forum?

-Brandon
I mean all the posts are center justified instead of left justified. I am not experiencing this problem myself. So I don't have a screenshot. The url ishttp://bachchat.forumotion.com/

We are discussing this problem here:http://bachchat.forumotion.com/t564-technopeasant-questions-and-maybe-some-answers

David1501
Forumember

Posts : 43
Reputation : 1
Language : English

http://bachchat.forumandco.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by brandon_g on August 1st 2015, 8:36 pm

May you ask your users for a screenshot of the issue for us?


-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5351
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by David1501 on August 3rd 2015, 2:29 am

The posters who are experiencing this don't know how to do screenshots, but I got this message from one of them tonight: "Okay, it's definitely the xfinity ad that wonks the screen to center. When the ad changes, the left justification returns. Weird?"


So I guess it is the Ad on the forum that makes all the messages center aligned. Not sure if this has anything to do with people's browser settings though. The browsers that are affected so far are IE and Firefox. I have not heard problems from people who use Chrome. Maybe it is only the xfinity ad that is causing the problem?

David1501
Forumember

Posts : 43
Reputation : 1
Language : English

http://bachchat.forumandco.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by brandon_g on August 3rd 2015, 5:07 am

May you ask your users that are experiencing the problem, to read this tutorial? http://help.forumotion.com/t140199-how-to-take-a-screenshot?highlight=how+to+take+a+screenshot

May you also ask them for the url of the ad (this means clicking it).

-Brandon

brandon_g
Support Moderator
Support Moderator

Male Posts : 5351
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by David1501 on August 5th 2015, 2:29 pm

Our users are unable/unwilling to take screenshots of the issue. However, one of them did click on the Ad that is causing the problem and the url is:

http://www.xfinity.com/cable-internet-packages.html?dfaid=4053494&cmp=0&cid=4053494

David1501
Forumember

Posts : 43
Reputation : 1
Language : English

http://bachchat.forumandco.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by APE on August 5th 2015, 2:48 pm

Thank you for your report on the Ad's i will report this to @Buttercup and see if she can help you on this matter some more.

APE




APE
Manager
Manager

Male Posts : 8615
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by brandon_g on August 5th 2015, 2:50 pm

Ok, well it is a little hard to fully understand the issue and visualize it without a screenshot.


From what I can gather, 1 specific ad mis aligns the site terribly. Is this correct? If so, this issue will likely require a staff member to look into this, because ads are beyond our and your control and will likely need to be fixed on FM's side of things.


-Brandon


Edit: Looks like I was right, Pro Admin Buttercup will have to look into this, she will assist you further on this issue. Wink

brandon_g
Support Moderator
Support Moderator

Male Posts : 5351
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by Leviosa on August 5th 2015, 4:35 pm

Hello

To be honest, I don't really understand the problem. If I well understand when you click on a thread the whole text in centred then back to the normal?
The problem lets me think of a cache issue... Especially if the text back to normal immediately.

I don't really understand the link with the ads??? Maybe you can explain. I browsed your forum and didn't encourage the same issue. A screeshot would be really helpful Embarassed

Thanks


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by brandon_g on August 5th 2015, 4:44 pm

Hi @Buttercup ,


From what I could gather from the topic starter, it seems users on their site are reporting that when an ad by inifinity appears, it seens to center the layout of the site. They claim it only happens when this ad appears.


None the less, I did explain it is hard to understand fully and visual their issue without a screenshot.

I hope this explaination can help you better understand where the ad links came into this issue and how it relates. Smile

-Brandon

brandon_g
Support Moderator
Support Moderator

Male Posts : 5351
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by Leviosa on August 6th 2015, 9:41 am

Mummm scratch I think without the Ad code it would be hard to find where the problem is coming from...

Here a short tutorial to provide information about the ad displayed:


Like that we will be able to know if the ad is making trouble or not Smile


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by David1501 on August 7th 2015, 4:02 pm

I got one example of ad partially covering the forum this morning:



Link address:http://api.viglink.com/api/click?format=go&jsonp=vglnk_143895597226816&key=0d80ae9fe71cec9484f682bd59232f9e&libId=id1otvf70100g3d9000DA6kmhm681&loc=http%3A%2F%2Fbachchat.forumotion.com%2F&v=1&out=https%3A%2F%2Fa.rfihub.com%2Faki%2Fb%2Fc3Q9aHRtbCZhYT05MTgwNjUsMTMzMzg1MjMsMjg1MTMxLDc0MjQ3MDUsMTE4LDEzODcsZmIyMDVlNmY3M2Q1Yzc5YjUwNzVjNzUwZGVmNjk4ZmQsJTIyaHR0cCUzQSUyRiUyRnd3dy50ZWFjaC5vcmclMjIsMzksMTE4LDE1MTIzMjczLDExOCw5Mzk2NyZtdD0xJnJiPTg4OCZyZT00NDg1MyZoY2k9JnV1aWQ9NzY3NjUyNjMzNzg3OTM1MjE4JmRpPSZkYz0zJmRpc3JjPTA.&ref=http%3A%2F%2Fbachchat.forumotion.com%2F&title=Free%20forum%20%3A%20BachChat&txt=%3Cimg%20src%3D%22https%3A%2F%2Fc1.rfihub.net%2Fcreative%2F918065_634163122529164550%22%20width%3D%22728%22%20border%3D%220%22%20height%3D%2290%22%3E

Company:https://www.teach.org/

<img src="https://c1.rfihub.net/creative/918065_634163122529164550" width="728" border="0" height="90">

David1501
Forumember

Posts : 43
Reputation : 1
Language : English

http://bachchat.forumandco.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by APE on August 7th 2015, 5:35 pm

Thank you for your help we will send this on to our tech team Wink




APE
Manager
Manager

Male Posts : 8615
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by Leviosa on August 10th 2015, 9:27 am

Hello

I've sent those information to our technicians Smile I will let you know Smile


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by David1501 on August 18th 2015, 2:29 am

OK, I finally got a couple of images of the Xfinity ad that is causing the posts to become centered:




David1501
Forumember

Posts : 43
Reputation : 1
Language : English

http://bachchat.forumandco.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by APE on August 18th 2015, 1:36 pm

Thank you for that help we have already sent some data to our tech team but this will help us some more i will ask @Buttercup to send this info on to the team as soon as she can.

once again thank you for your help on this.

APE




APE
Manager
Manager

Male Posts : 8615
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by Leviosa on August 19th 2015, 9:38 am

Hello

I've just re-sent a new email. I'll let you know asap Smile Thanks for your help & patience :rose:


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by David1501 on August 25th 2015, 7:43 pm

Got a few more images today:

Image 1


Image 2


Image 3



Image 4


Image 5
Clicking on the Xfinity Ad goes to here:http://www.xfinity.com/move-transfer-deals?dfaid=4053494&cmp=0&cid=4053494


David1501
Forumember

Posts : 43
Reputation : 1
Language : English

http://bachchat.forumandco.com/

Back to top Go down

Pro Admin Re: Threads sometimes centered rather than left-justified, and Ads over posts

Post by APE on August 25th 2015, 11:21 pm

Thank you @David1501 @Buttercup has reported this to our tech team and right now we have not had word from them but this will help some more on the problem we will just have to hold tight for our tech team to get back to Buttercup and then she can let you know what is going on..

Thank you for your time and understanding.

APE




APE
Manager
Manager

Male Posts : 8615
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum