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Administration Panel Disappeared

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Solved Administration Panel Disappeared

Post by Jilly on August 4th 2015, 12:32 pm

Good morning

I'm being denied accessing simple areas even members should be able to see. For example, Who's On Line, Top Posters, etc. A message pops up telling me "You haven't got the rights to access this page"

Most importantly I can't gain access to the Admin Panel; in fact it has disappeared totally from the bottom of pages. I've deleted the forum cookies, tried another browser but nothing is working. Even our post Icons, like Open, Closed, Psp Game aren't there for me to use when I open a new topic

I am assistant manager of http://www.sensualposers.net

Look forward to hearing from you

Jilly

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Solved Re: Administration Panel Disappeared

Post by Luffy on August 4th 2015, 12:35 pm

Hello @Jilly,

Until someone sees this try entering the Admin Panel using the FM Toolbar. On the top right corner of the toolbar there is the Welcome Jilly and if you click there a link locating to your Admin Panel should be there.

Luffy





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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 12:57 pm

Thanks Luffy, have a list of everything bar the admin panel Crying or Very sad

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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 4th 2015, 1:37 pm

Just for clarification, you are the forum, using the Founder account when the issues happen?


When attempting to start a new topic, are you trying to post a link of any kind?


May you provide a screenshot of the issue?


-Brandon


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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 5:13 pm

I'm assistant manager, not using the founder account, that is working fine. It's only my own Admin Panel and no, not trying to post any links

No settings were changed in the back room apart from a new Moderater added

I'm dealing with this while the owner is on holiday till the weekend Smile

Thankyou


Last edited by Jilly on August 4th 2015, 5:44 pm; edited 1 time in total

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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 5:17 pm

It's not letting me add a screen shot, apparently the reply is too long, so here's the link. Hope you can see it

http://www.sensualposers.net/memberlist?mode=today_posters

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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 4th 2015, 5:41 pm

I can't view your link, seems I need an account to view it.

What do you mean it wouldn't let you post the screenshot? How were you trying to do it? Did you try the servimage image uploader and then paste the link it gives you here?


-Brandon


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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 5:55 pm

Oops sorry, having a blonde moment......... Here you go


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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 4th 2015, 6:25 pm

You get this when trying to view the memberlist? How about posting and making topics? When did this problem begin happening?

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Solved Re: Administration Panel Disappeared

Post by EmmaSP on August 4th 2015, 6:35 pm

Hilly has admin powers as she is still showing admin in her profile. Her special rank is ok and she is in the correct groups. I am the group owner btw. Nothing has changed for jillys account in the admin panel. I have very little Internet connection at the moment.
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Solved Re: Administration Panel Disappeared

Post by EmmaSP on August 4th 2015, 6:36 pm

Jilly has admin powers as she is still showing admin in her profile. Her special rank is ok and she is in the correct groups. I am the group owner btw. Nothing has changed for jillys account in the admin panel. I have very little Internet connection at the moment.
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Solved Re: Administration Panel Disappeared

Post by SLGray on August 4th 2015, 8:07 pm

Is she the only one seeing these things?


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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 8:22 pm

No, we have another Admin and the new mod. Both are experiencing the same thing, though the moderator doesn't have access to the admin panel

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Solved Re: Administration Panel Disappeared

Post by SLGray on August 4th 2015, 8:24 pm

Try this: remove them from the groups and add them back, but do it from the administration panel.


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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 8:40 pm

That's my problem, I can't get into the panel as it's no longer showing for me

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Solved Re: Administration Panel Disappeared

Post by SLGray on August 4th 2015, 8:44 pm

Did you change your theme?


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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 8:56 pm

I haven't changed anything and this started on Saturday............. Do you mean the skin??

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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 4th 2015, 8:58 pm

Yes the skin of the forum, it is also called a theme Wink. Have you changed that recently?


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Solved Re: Administration Panel Disappeared

Post by Jilly on August 4th 2015, 9:00 pm

Yes, EmmaSP, the owner changed it on Friday before she went away

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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 4th 2015, 9:57 pm

It could be that. The new theme could be blocking the admin panel link.


You can still access the admin panel either by direct link or through the toolbar. Have you tried through the toolbar?


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Solved Re: Administration Panel Disappeared

Post by EmmaSP on August 4th 2015, 10:33 pm

I only changed out the tiles and colours. The theme remained the same.
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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 4th 2015, 10:49 pm

Tiles? Anyway, it seems to have happened right after the modification to the theme was made.

Emma can you still see the admin panel link?


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Solved Re: Administration Panel Disappeared

Post by EmmaSP on August 4th 2015, 11:07 pm

Lol yes the background graphic in paint shop pro world is called a tile.

I can see the admin panel link and my regular profile isn't the founder account. No idea what's going on and not easy being 300 miles from home
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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 5th 2015, 12:32 am

Interesting, if you can see it and Jilly cant, it has to be something on Jilly's end. Confused


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Solved Re: Administration Panel Disappeared

Post by EmmaSP on August 5th 2015, 9:07 am

It is her and a couple of others. One admin and one super mod. I will try removing them from the groups and re adding them but not until Saturday when we get home.
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Solved Re: Administration Panel Disappeared

Post by Jilly on August 5th 2015, 10:41 am

I think it's the best way Emma, I can live without it till you have time to hopefully sort the problem. Meanwhile, thankyou for your assistance with this issue Brandon

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Solved Re: Administration Panel Disappeared

Post by Shadow on August 5th 2015, 11:00 am

Hello

I've checked the forum and only 2 people are allowed to access the admin panel: Admin and Emma:


You just need to add the member you want on "Group Owner" Smile


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Solved Re: Administration Panel Disappeared

Post by Jilly on August 5th 2015, 11:47 am

Yayyy I'm back in business............. Doing the happy dance here bounce bounce bounce

Thankyou

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Solved Re: Administration Panel Disappeared

Post by brandon_g on August 5th 2015, 2:43 pm

Haha... Would you look at that, looks like you didnt have acp permissions afterall. Glad to see it resolved now. Smile


Your welcome for the help I provided.


-Brandon


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Solved Re: Administration Panel Disappeared

Post by EmmaSP on August 6th 2015, 10:52 pm

Thank you all for your help.
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