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User Can't Log In

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In progress User Can't Log In

Post by William Fields on August 8th 2015, 9:24 pm

This guy says he can't log in with his current password. I have suggested he get a new log in but he says it still doesn't work. Suggested new account, apparently he can't create a new one as the email address is in use.

Can't register a new password because it says his email is already taken.

As the admin, what can I do to help him? It's been so long since I've needed to get someone logged into a forum.

His username is tedloveslisa and my forum url ishttp://frasierforums.4umotion.com/

Many thanks.

William Fields
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In progress Re: User Can't Log In

Post by SLGray on August 8th 2015, 9:57 pm

Try this: Go in the administration panel and change the password. Then give the new password to the member to try.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: User Can't Log In

Post by William Fields on August 8th 2015, 11:33 pm

What I said:


Your new password for tedloveslisa is *****************

Try this.




What he said:


I tried this-
it then asks for


>new user name[i did]
>email[i cannot] to go with your new password!


Can you please help to resolve this.

William Fields
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In progress Re: User Can't Log In

Post by brandon_g on August 9th 2015, 12:53 am

Why cant you give him a new email address and username? It possible.


Remember to mark your topic when a solution is found.

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In progress Re: User Can't Log In

Post by SLGray on August 9th 2015, 4:25 pm

Changing the password for an account in the administration panel should not ask for email and username.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: User Can't Log In

Post by brandon_g on August 9th 2015, 5:12 pm

No, but if the user in question requests these to be changed as well, it is possie to be done in the admin panel.


Remember to mark your topic when a solution is found.

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In progress Re: User Can't Log In

Post by APE on August 10th 2015, 4:58 pm

have you tryed to change the members Password in the ACP and then log in to the account your self ?

If no give that a try before passing the Password to the member





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