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#1758 Files are missing on posts

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Solved #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 1:02 pm

@Buttercup Any files that I got in my forum topics are missing and are not visible.This is a global problem.

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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 1:16 pm

Hello,

What do you mean by files? Do you mean attachments? If so, what do you mean by them missing?

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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 1:21 pm

Yes. Any files that I've uploaded in the topics of my forum gone.


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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 1:25 pm

Hmmm.... Are you sure that you or anyone else did not delete them by mistake?


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Solved Re: #1758 Files are missing on posts

Post by Klemen on August 21st 2015, 1:27 pm

Maybe your storage has reached its limit or expired.

Check under Admin control panel > Misc > Credits management > Spend Credits > Storage

(make sure you're viewing your ACP in advanced mode, otherwise you won't be able to find the 'Misc' tab.

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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 1:36 pm

@brandon_g wrote:Hmmm.... Are you sure that you or anyone else did not delete them by mistake?


-Brandon

Nobody deleted them.


Klemen



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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 1:45 pm

Ok,


Well herr is my thing, what makes you think its global issue? I can see the attachments on my forum. It must just be an issue with your forum somewhere.

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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 1:47 pm

I think it is a global problem because there are no files on over 100 topics.

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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 2:26 pm

Well if it was a global issue it would everybody and their forums, I can see mine perfectly fine.


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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 2:30 pm

For me it is a global issue because all missing files of the themes in my forum.

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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 2:34 pm

Yeah that means it is likely an issue with your forum and your forum only. A global issue would mean it effects every forumotion forum.


Are you viewing the forum using an admin account?


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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 2:48 pm

Today I was informed users that no files for download themes.


Last edited by smurfavr on August 22nd 2015, 2:11 pm; edited 1 time in total

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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 3:12 pm

Some of the team will take a position on this issue? All my work for 4-5 year will go in vain. Confused

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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 3:32 pm

Were you viewing the forum from an admin account? If not it could be a permissions issue. If so, may you run a simple a test for me?


May you go to your profile (edit profile, not view profile), find the attachments tab, see if the files are listed there. If so, then your files are still there.


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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 3:36 pm

All files them in the admin panel, but do not appear in the themes of the forum.


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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 3:59 pm

If they are listed, it means they are still in the system and are still there and not deleted. It is possible that maybe you are having trouble finding the topics that have the files in them?

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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 4:02 pm

I looked over 30-40 themes that have uploaded files, but none of them show downloads.

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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 4:36 pm

What do you mean by themes? Do you mean topics? If so, if there are a lot of topics on a forum, it could take a lot of looking to find the topics with the files. They are there though.


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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 4:48 pm

I say that in every topic where an attachment is missing.

http://smurfa.bulgarianforum.net/t1091-topic

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Solved Re: #1758 Files are missing on posts

Post by brandon_g on August 21st 2015, 4:59 pm

Alright, try this: Where all the files are listed in admin panel, in a column, for each file you will see an action icon, hit that icon and it will take you to the topic that file is in. That way you can find it.


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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 5:15 pm

I tried, but so files do not appear in the topics.

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Solved Re: #1758 Files are missing on posts

Post by Leviosa on August 21st 2015, 5:27 pm

Hello

It seems we have a bug with files... The bug has been reported on other support forums. The bug has been reported to the technicians. They will work on it asap Smile

Thanks for your patience Wink


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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 21st 2015, 5:40 pm

Thank you Buttercup. You will inform us after the problem be fixed.

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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 24th 2015, 9:29 am

Any news on this problem @buttercup ?

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Solved Re: #1758 Files are missing on posts

Post by Leviosa on August 24th 2015, 9:59 am

Hello

A ticket has been opened Smile Our technicians will work on it asap Smile I'll let you know as soon as I've more information Smile

Thanks for your patience Smile


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Solved Re: #1758 Files are missing on posts

Post by Leviosa on August 26th 2015, 12:20 pm

Hello

Our technicians found the problem. Your files will disappear right now. They also management to make an attachment backup. However, all files upload after July 1st won't back Sad
We apologize for the inconvenient... Thanks a lot for helping us solving this problem!

Best regards
Buttercup


Last edited by Buttercup on August 26th 2015, 1:50 pm; edited 1 time in total


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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 26th 2015, 12:35 pm

@Buttercup I did not understand well what you say.

1. You will see the files uploaded to the topics and can they be downloaded?
2. Files uploaded after July 1 will not be repaired?
3. The administrator should make a backup of the forum today?
4. You will be restored, all files uploaded to the topics?

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Solved Re: #1758 Files are missing on posts

Post by Leviosa on August 26th 2015, 1:54 pm

Hello

Sorry I said "won't" instead of "will" (it was lunch for Lunch Razz )
1- Now you can upload files without risking of losing them
2- Our technicians made a backup so that all files uploaded before 1st July come back (=> No back-up needed for the founder)
3- All files uploaded after 1st July are lost. The admin or members should re-upload them...



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Solved Re: #1758 Files are missing on posts

Post by smurfavr on August 26th 2015, 2:11 pm

Thank you Buttercup .

psp
My files have not yet appeared in the topics.

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Solved Re: #1758 Files are missing on posts

Post by Leviosa on August 26th 2015, 2:30 pm

Hello

The file was on the first message of this topic: http://smurfa.bulgarianforum.net/t1091-topic#2962 Am I right?


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