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Email address change

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In progress Email address change

Post by Gator Girl on October 4th 2015, 1:19 am

I can't figure out how to change my email address in the profile section. All I see is how to change password. Please help. Make it simple please.

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In progress Re: Email address change

Post by brandon_g on October 4th 2015, 2:03 am

Hello,

Do you mean here on the support forum or your forum?

-Brandon


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In progress Re: Email address change

Post by Gator Girl on October 4th 2015, 4:47 am

Hi Brandon. I just signed up on the support forum. I meant my forum. I didn't even know I had a profile section in the support forum.

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In progress Re: Email address change

Post by Darkel on October 4th 2015, 4:55 am

Hi @Gator Girl,

Try this: Go to your Administration Panel >> Users & Group >> Users Options >> User Settings >> Allow users to change their e-mail address : Yes >> then save it. Wink

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In progress Re: Email address change

Post by Gator Girl on October 4th 2015, 5:43 am

Allow users to change their e-mail address already has yes checked.


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In progress Re: Email address change

Post by brandon_g on October 4th 2015, 5:50 am

You can also change yours and other users' email addresses in their profiles via the acp (admin panel). You can do this by going to ACP (admin panel)-->Users and groups-->Search users-->Click the user you want to change the email address of.


-Brandon


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In progress Re: Email address change

Post by Gator Girl on October 4th 2015, 6:41 am

I've tried to change it in both places. I am not given the option, only the option to change user name. I'm frustrated and don't understand this. Hope you have other suggestions.

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In progress Re: Email address change

Post by brandon_g on October 4th 2015, 2:08 pm

Hmm... That doesn't make anysense. May you provide a screenshot of both the profile fileds area and the one in the acp for us?

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In progress Re: Email address change

Post by SLGray on October 4th 2015, 4:28 pm

Are you pressing the profile link in the navigation menu or pressing your username?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email address change

Post by Gator Girl on October 4th 2015, 6:22 pm

The profile link is where I'm having the problem. It gives me the option to change my user name, but not the email address.

Items marked with a * are required.
Username : * Gator Girl
E-mail address : Email Removed
Change your password :

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In progress Re: Email address change

Post by Gator Girl on October 4th 2015, 6:27 pm

MembersDefault automatic login status: Yes No New accounts activation: No activation User Admin Confirmation code: Yes No Send notify e-mail on new user registrations: None Moderator Admin Allow new members: Yes No Allow members to unsubscribe: Yes No Time in minutes before a member is considered "Offline": Limit = 60 Allow guests to vote: Yes No Colorize usernames: Yes No User SettingsAllow Signatures: No Groups All members Allow users to change their username: Yes No Allow users to change their e-mail address: Yes No Allow friends/foes management: Yes No
Sorry, the reason I said keep it simple is because I'm not an expert with computers. I don't know how to do screenshots.

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In progress Re: Email address change

Post by brandon_g on October 4th 2015, 8:21 pm

Yeah, I just checked on my profile on my forum, it does not let me change my email address in my profile, however, I can still do it in the admin panel.


May you provide a SCREENSHOT of the profile in the admin panel so I can see why it may not be working.


-Brandon


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In progress Re: Email address change

Post by Gator Girl on October 4th 2015, 11:04 pm

Sorry, the reason I said keep it simple is because I'm not an expert with computers. I don't know how to do screenshots. I did copy and paste the page from both the profile and administration panels, see above.

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In progress Re: Email address change

Post by brandon_g on October 4th 2015, 11:57 pm



Remember to mark your topic when a solution is found.

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In progress Re: Email address change

Post by SLGray on October 5th 2015, 3:23 am

@Gator Girl wrote:The profile link is where I'm having the problem. It gives me the option to change my user name, but not the email address.

Items marked with a * are required.
Username : * Gator Girl
E-mail address : Email Removed
Change your password :
The member would not be happy that you posted his/hers email address on a PUBLIC forum. I removed it for his/hers safety.
Never post an email address on a PUBLIC forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email address change

Post by Gator Girl on October 5th 2015, 7:02 am

@SLGray wrote:
@Gator Girl wrote:The profile link is where I'm having the problem. It gives me the option to change my user name, but not the email address.

Items marked with a * are required.
Username : * Gator Girl
E-mail address : Email Removed
Change your password :
The member would not be happy that you posted his/hers email address on a PUBLIC forum. I removed it for his/hers safety.
Never post an email address on a PUBLIC forum.


I didn't mean to leave my email address in the post, I was busy and forgot to delete it. Your public, rude reprimand is duly noted.

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In progress Re: Email address change

Post by Gator Girl on October 5th 2015, 7:04 am

Brandon, the copy and paste provides everything a screen shot would. Thanks for helping me.

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In progress Re: Email address change

Post by brandon_g on October 5th 2015, 12:39 pm

Actually not really, I can not see the profile field box itself, all copying and pasting does is copy the info already there. It doesn't help me understand why it isnt changing for you. For example if you get any error messages, a screenehot would show me this whereas copying and pasting wouldnt.


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In progress Re: Email address change

Post by Gator Girl on October 5th 2015, 8:58 pm

Brandon, thank you for your help. I figured out how to do it FINALLY.

I didn't want to provide a screenshot because it would have shown my email address and I have been reprimanded for accidentally posting it previously.

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In progress Re: Email address change

Post by brandon_g on October 5th 2015, 10:25 pm

In the screenshot, if you go in paint, just blank it out or cover it. You could also put it in 'hide' tags (
Code:
[hide][/hide]
) and a spoiler. That way only moderators, admins and users who reply to the post can see it.

-Brandon


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In progress Re: Email address change

Post by Gator Girl on October 5th 2015, 10:47 pm

That sounds far beyond my capabilities. Very Happy

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In progress Re: Email address change

Post by brandon_g on October 6th 2015, 12:08 am

Lol Just pm the screenshot to me then bwi Neutral Rolling Eyes.

P.s, Nothing is ever beyond your realm of capabilites, you can do anything that you put your mind to.


-Brandon

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In progress Re: Email address change

Post by SLGray on October 6th 2015, 1:33 am

@Gator Girl wrote:
@SLGray wrote:
@Gator Girl wrote:The profile link is where I'm having the problem. It gives me the option to change my user name, but not the email address.

Items marked with a * are required.
Username : * Gator Girl
E-mail address : Email Removed
Change your password :
The member would not be happy that you posted his/hers email address on a PUBLIC forum. I removed it for his/hers safety.
Never post an email address on a PUBLIC forum.


I didn't mean to leave my email address in the post, I was busy and forgot to delete it. Your public, rude reprimand is duly noted.
I was just letting you know. I did not give you a reminder or warning.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email address change

Post by APE on October 6th 2015, 1:42 am

@Gator Girl is this problem now solved for you ?





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In progress Re: Email address change

Post by brandon_g on October 6th 2015, 1:54 am

@Ape and @SLGray , it is not, but I am waiting on a screenshot of the problem he/her is having, but he/her is afraid to post it now after Slg's reminder. If one of you could reassure its ok to post, it would truly help me help him/her with understand their issue and help them resolve it.

-Brandon

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In progress Re: Email address change

Post by APE on October 6th 2015, 1:59 am

Please post the screen shot here you will not get in to any trouble or you can send the Screen shot to me and i will remove the Email address for you as i am part of the staff and i can then post if for you.

And Thank you for your Help @brandon_g Very good






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In progress Re: Email address change

Post by SLGray on October 6th 2015, 3:44 am

Please post your screenshot, but make sure to remove any personal information (email address).


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Email address change

Post by Guest on October 6th 2015, 3:52 am

@Gator Girl, has any of your other members had this problem?

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In progress Re: Email address change

Post by brandon_g on October 6th 2015, 4:01 am

@APE wrote:Please post the screen shot here you will not get in to any trouble or you can send the Screen shot to me and i will remove the Email address for you as i am part of the staff and i can then post if for you.

And Thank you for your Help @brandon_g Very good



Your welcome Ape, that is what I am here for. Wink


Thanks for the reassurance, once I have the screenshot I can proceed in helping his/her resolve their issue. I like the fancy smile by the way! Very Happy


-Brandon

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