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Nofications not being received

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Solved Nofications not being received

Post by LilaP on October 30th 2015, 3:13 pm

I have a few members who are receiving notifications when they are tagged in the group. I am speaking of when you use the @Lila for instance.
How can I fix this up so they will receive them? ty


Last edited by LilaP on October 30th 2015, 10:41 pm; edited 1 time in total

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Solved Re: Nofications not being received

Post by brandon_g on October 30th 2015, 3:25 pm

Hello,

Do you mean by email or by the toolbar? Have they checked to make sure they have it set in their profile to recieve notifications for it? Ask them to check in the notifications or prefences section of their edit profile for this.

-Brandon


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Solved Re: Nofications not being received

Post by LilaP on October 30th 2015, 3:46 pm

in the toobar. yes I have checked their profile and they are set to receive notifications

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Solved Re: Nofications not being received

Post by brandon_g on October 30th 2015, 4:56 pm

I think some the settings only they can see, did you check from the admin panel or did they give you their account details.

Have you tried reschronizing their profiles? To see if this helps?

Another thibg you could also try, is un ticking the setting, saving, re tick it, save and see if this helps.

-Brandon


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Solved Re: Nofications not being received

Post by SLGray on October 30th 2015, 10:35 pm

The members will have to set this setting themselves.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Nofications not being received

Post by LilaP on October 30th 2015, 10:40 pm

ok tyvm

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Solved Re: Nofications not being received

Post by brandon_g on October 30th 2015, 11:36 pm

Your very welcome,

Topic solved and archived ~ brandon_g


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