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[Only Topic] Chatbox not refreshing

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Pro Admin [Only Topic] Chatbox not refreshing

Post by Byne on November 7th 2015, 11:46 pm

Technical Details

Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Opera, Safari
Who the problem concerns : All members
When the problem appeared : Earlier today
Forum link : ( link is hidden, you must reply to see )

Description of problem

Earlier today the chatbox completely stopped autorefreshing. Even messages you enter yourself no longer show up until you manually refresh the page. Its getting to be a tad annoying.

Edit: Forgot to mention we're also getting multiple timeout messages when someone times out. It started at three, then was six for a while, and just now someone timed out and there were fourteen timeout messages.

Made into an only topic.

Please give this information:

Code:
[b]When did this issue occur:[/b]
[b]Forum Link:[/b]
[b]Is this occurring on all devices:{/b]

Byne
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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by Sitri on November 8th 2015, 11:52 am

We have exactly the same problem, but only on one of my two forums - the one in my profile. It started yesterday, too. What's going on?

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by Byne on November 8th 2015, 5:56 pm

Problem still happening today, getting to be a real problem.

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by SLGray on November 8th 2015, 5:57 pm

I will make this an only topic to see if it is a global issue.


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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by Niko on November 8th 2015, 6:42 pm


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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by SLGray on November 8th 2015, 6:45 pm

Thanks @Niko .


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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by Byne on November 9th 2015, 3:03 pm

Problem still going on.

Edit: it started working normally for ~10 minutes but then went back to not working.

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by Sitri on November 9th 2015, 3:39 pm

@Byne wrote:Problem still going on.

Edit: it started working normally for ~10 minutes but then went back to not working.

A few hours ago on my forum it got better for a moment; I would say... Maybe for thirty minutes or a little less. Then it stopped refreshing again and we still have that problem with multiple messages about disconnection showing up for every user. At times it looks like it's getting a bit better, but I'm not sure if it's true - perhaps for a few minutes, but maybe not.

Edit:
It seems to be working right now.

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by Byne on November 10th 2015, 4:53 am

Chat has been back to working most of the day.

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by brandon_g on November 10th 2015, 3:58 pm

Hello all,

We just recieved an update from the techicians, the problem was a server problem, the techicians worked on the problem and it should now be fixed. All should be back to normal with it now Wink.

If the problems continue, please let us know!

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by MockingJaye on November 10th 2015, 5:24 pm

Hi, I'm having this problem with my site, it only updates if I put something in the chat and then yeah.  

Heres the link, http://thevoid.forumotion.net/
it's a phpbb2 version.

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by brandon_g on November 10th 2015, 11:10 pm

Hi @MockingJaye ,


Have you tried clearing your browser cache and cookies and/or your forum cookies and see if the problem still persists afterward?

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [Only Topic] Chatbox not refreshing

Post by MockingJaye on November 11th 2015, 3:34 am

Yes I've already tried that and the problem is still there. I've also checked with fellow members and they are saying they have the same problem.  Also the codes to customize my chatbox aren't working.  I'll make another thread if that problem can't be solved here.

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