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Registration says e-mail address already used but its not on member list

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Solved Registration says e-mail address already used but its not on member list

Post by Nancy Rinn on November 11th 2015, 5:23 pm

I'm unable to figure out why a user isn't able to register. They thought they had been accepted but never received the confirmation and can't log in. I checked the member list and neither their user name nor email address are on the list. I tried to register them but received this error message: Sorry, but that e-mail address is already registered by another user

I checked the previous posts and saw a suggestion to turn off the setting on the spam filter system in my ACP. I did turn it off but still wasn't able to register the person.

Any suggestions?


Last edited by Nancy Rinn on November 11th 2015, 9:41 pm; edited 1 time in total

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Solved Re: Registration says e-mail address already used but its not on member list

Post by brandon_g on November 11th 2015, 6:43 pm

Hello,

What is the username they are trying to register with? If it is too simple the anti spam filter may censor it. If its one word, try adding number or symbols to it when registering, it can always be changed back to what they want it to be in the ACP. Wink

-Brandon


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Solved Re: Registration says e-mail address already used but its not on member list

Post by Nancy Rinn on November 11th 2015, 6:54 pm

The user name was Fred - very simple. I tried 'Fred Fred' 'Fred1' 'Fred10' and none worked. The response in every case was: Sorry, but that e-mail address is already registered by another user.

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Solved Re: Registration says e-mail address already used but its not on member list

Post by SLGray on November 11th 2015, 8:41 pm

Did you check here?

AP > Users & Groups > Users > Inactive List


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Registration says e-mail address already used but its not on member list

Post by APE on November 11th 2015, 8:43 pm

Take a look in the following settings

ACP(Admin Control Panel) > Users and Groups > Users > Inactive Users > New users > Active

it looks to me that the member was meant to get a Email but did not get it




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Solved Re: Registration says e-mail address already used but its not on member list

Post by Nancy Rinn on November 11th 2015, 9:41 pm

Thank you!! I forgot to even check the inactive list. Your help is very much appreciated!

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Solved Re: Registration says e-mail address already used but its not on member list

Post by brandon_g on November 11th 2015, 10:12 pm

Topic solved and archived ~ brandon_g


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