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Locked out of my own forum...

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In progress Locked out of my own forum...

Post by takezandgoez on November 22nd 2015, 2:23 am

Not exactly sure what happened probably accidentally clicked something, but something that goes as far as locking out the admin is ridiculous.

I have sent well over 4 emails & not received any help on the matter for 2 weeks.

Problem: I am locked out of my own forum - I cannot sign in or recover my own password.

This is my forum: http://jays-not.forumotion.com/



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In progress Re: Locked out of my own forum...

Post by brandon_g on November 22nd 2015, 3:21 am

Hello,

If you are the founder, you can reset your password by following the steps in this tutorial: http://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password .

Just out of curiousity, to what email address were you sending those emails to? As far as I know forumotion does not have a support email address.

-Brandon


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In progress Re: Locked out of my own forum...

Post by takezandgoez on November 23rd 2015, 1:36 am

@brandon_g wrote:Hello,

If you are the founder, you can reset your password by following the steps in this tutorial: http://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password .

Just out of curiousity, to what email address were you sending those emails to? As far as I know forumotion does not have a support email address.

-Brandon

Tried that, the guide shown has no impact on anything. As I've stated already I tried recovering my password it's no different than resetting it. I've also tried using the utility board which does nothing for me because it doesn't change the fact that I'm locked out.

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In progress Re: Locked out of my own forum...

Post by SLGray on November 23rd 2015, 1:45 am

Send this information to me by private message:
Code:
[b]Forum Link:[/b]
[b]Creation Email:[/b]
[b]Founder Username:[/b]


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Locked out of my own forum...

Post by brandon_g on November 23rd 2015, 5:57 am

@takezandgoez wrote:
@brandon_g wrote:Hello,

If you are the founder, you can reset your password by following the steps in this tutorial: http://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password .

Just out of curiousity, to what email address were you sending those emails to? As far as I know forumotion does not have a support email address.

-Brandon

Tried that, the guide shown has no impact on anything. As I've stated already I tried recovering my password it's no different than resetting it. I've also tried using the utility board which does nothing for me because it doesn't change the fact that I'm locked out.

Perhaps you didn't read case 4, which addresses precisely that problem Wink.


Last edited by brandon_g on November 23rd 2015, 3:59 pm; edited 1 time in total


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In progress Re: Locked out of my own forum...

Post by takezandgoez on November 23rd 2015, 3:36 pm

@brandon_g wrote:Hello,

Perhaps you didn't read case 4, which addresses exactly that problem Wink.

Perhaps you didn't know you're a support moderator that has made several spelling mistakes along with a double post.

Notes: (Forumotion staff members that manage password problems) This can sound misleading

Solution 4 & only SOLUTION 4 doesn't specify who to contact so I simply made a thread.

SLGray made the appropriate step

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In progress Re: Locked out of my own forum...

Post by brandon_g on November 23rd 2015, 3:55 pm

I am still human, I make mistakes too Wink. The double post was due to my poor internet connection Sad Embarassed .

The tutorial states you should contact a manager or admin and states specific managers and admins who handle password resets. I am not saying you shouldn't have made a new thread, by all means you should have, I was just simply pointing out the tutorial does offer a solution to your problem Wink.

Please send the information SLGray asked for to him, so he can reset it for you. I hope you can get this solved soon and I wish you tons of luck with your forum. Smile

-Brandon


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In progress Re: Locked out of my own forum...

Post by SLGray on November 23rd 2015, 8:52 pm

I received your pm.


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