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Unable to change email

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In progress Unable to change email

Post by puffpastry123 on November 24th 2015, 10:10 am

When I try to change my email and click the activation link I get this error:

"The activation key you supplied does not match any in the database."

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In progress Re: Unable to change email

Post by Leviosa on November 24th 2015, 10:57 am

Hello

You are trying to change your email address for your profile ? Via the admin panel ? Could you please provide the url of your forum and a screenshot of the error message.

Thanks in advance
Buttercup


No help without your forum url
No support via private message



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In progress Re: Unable to change email

Post by puffpastry123 on November 24th 2015, 11:22 am

I don't own the forum i'm just a member.

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In progress Re: Unable to change email

Post by brandon_g on November 24th 2015, 12:44 pm

Have you tried contacting a site admin? They can change your email address via the admin panel Smile.

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: Unable to change email

Post by Leviosa on November 24th 2015, 2:08 pm

You can also change your email address via the forum profile>Information>Email address

Example: :


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In progress Re: Unable to change email

Post by puffpastry123 on November 25th 2015, 1:00 pm

Trying to change the email through Profile

After I type my new email and save
Spoiler:

After I click the activation link sent to my new email:
Spoiler:

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In progress Re: Unable to change email

Post by SLGray on November 25th 2015, 7:40 pm

Contact a staff member on that forum and ask them to change your email address.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Unable to change email

Post by APE on November 25th 2015, 8:18 pm

Looks like a bug I am getting the same problem when i try to change the Email address in my test forum (Profile only) @Buttercup Please can you test this out.





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