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In progress virus

Post by kic on December 7th 2015, 5:52 pm

an user is complaining that on my forum her anti-virus software blocks numerous infection threats and that only happens while browsing our forum: http://ex-iskon.forumcroatian.com/


like this pop-up:
Infection blocked!
X Xsystem shield has blocked a threat.
Infection:HTML:Script-inf
[url=URL//mjd.eze.ibrandsmedia.com/mfr/31961][url=URL:http://mjd.eze.ibrandsmedia.com/mfr/31961]URL:http://mjd.eze.ibrandsmedia.com/mfr/31961[/url][/url]


and sometimes it loges them out :/

what do?

kic
Forumember

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http://ex-iskon.forumcroatian.com/

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In progress Re: virus

Post by brandon_g on December 7th 2015, 6:25 pm

Hello,

Please ask the user to try putting your forum on their anti virus's safe list. If that still doesn't work, then please ask them to provide what anti virus program they use, so that way our pro staff can maybe give the anti virus software maker a call to get forumotion removed from their lists.

I can assure you forumotion and its forums are completely safe and virus free. Very Happy There is also a very small possibility that an ad could be triggering this, if so we will need the source code of the ad or the url of the ad (by clicking it) and our pro staff will contact the ad master about. Wink

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: virus

Post by kic on December 7th 2015, 7:38 pm

the user doesn't know, they say that probably they clicked on an add :/

kic
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http://ex-iskon.forumcroatian.com/

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In progress Re: virus

Post by brandon_g on December 7th 2015, 8:14 pm

That is definitelly a possiblity. bwi

Is the problem resolved now?
-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: virus

Post by kic on December 7th 2015, 8:43 pm

yes Smile

kic
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http://ex-iskon.forumcroatian.com/

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In progress Re: virus

Post by brandon_g on December 7th 2015, 8:48 pm

Ok, this topic can be considered solved then right?

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: virus

Post by Leviosa on December 8th 2015, 9:22 am

You can give the following tutorial to your member about How to clean your computer ?


No help without your forum url
No support via private message



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